Account Manager II (Remote)

Responsibilities & Qualifications CANDIDATES MUST LIVE IN THE MD, DC, NORTHEN VA AREA TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS. ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED. This position is a critical resource within the Account Management Team providing consultative expertise on benefits, products, and capabilities. Responsible for promoting new and existing products or services through the development and delivery of tactical marketing and communication initiatives. The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the client's associate base. Builds and maintains effective long-term relationships and satisfaction with key senior‑level decision makers and influencers assigned to a group of strategic clients. Creates demand for the organization's products and services by successfully managing the internal and external client implementation of additional products, services, administrative capabilities and/or the integration of third‑party vendor solutions. Essential Functions The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the client's associate base. This role leads and conducts employer and employee educational and communication meetings independently with varying locations. Requires discretionary judgment to deliver superior client experience, traveling to in and out-of-state locations to meet client requirements and expectations. Acts as an integral partner of the account management team for new and renewing business, in sales strategy and benefit design modeling. Utilizes benefit expertise, business acumen and knowledge base as a tool set to resolve complex client requirements and issues. Builds and maintains a strong cultivated relationship with client, acting independently as a trusted advisor. Leads development of strategy for renewal events which can include goal setting, timeframe analysis, implementation requirement outlines to ensure successful set up of new products and services. Works in consultation with internal and external resources to oversee resolution of escalated issues. Assesses and determines the risk of an issue to identify impact to the company and client. Works collaboratively with the client, whether the issue is global or isolated, and determines ultimate resolution. Facilitates and works independently in partnership with external clients leading benefit analysis and development of structured programs to engage members, including: open enrollment strategy, wellness services deployment, implementation oversight acting in a consultative role to strengthen relationships and maximize value realization on behalf of client. Disseminates understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs. Qualifications Education Level: Bachelor's Degree or, in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Experience: 3 years experience in sales, sales support, implementation, benefit administration or account management. Licenses/Certifications: Current health and life license for the jurisdictions of Maryland, DC, and Virginia are required. Knowledge, Skills & Abilities: Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage. Ability to problem‑solve, strong organizational skills, detail‑oriented, responsive and self‑motivated, works independently as well as part of a team. Proficiency with Microsoft Word and Excel is required, basic working knowledge of PowerPoint preferred. Knowledge of insurance information, technology and new legislation. Travel Requirements Estimate Amount: 20% both local and nationwide travel is required to meet customer's needs throughout the year. During Q4, up to 70% of work will require travel. Salary Range $52,000 - $84,500. Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Physical Demands The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Federal Disbursement/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Eligibility Must be eligible to work in the U.S. without sponsorship. #J-18808-Ljbffr