Office Administrator and Customer Service Professional

Job Description

Job Description

Are you the person who catches mistakes others miss? Do you thrive on organization, follow-through, and helping customers?

American Security Alarm, a family-owned business, is seeking a highly organized, detail-oriented, and customer-focused Office Administrator and Customer Service Professional to join our team! We’re looking for someone who takes ownership of their work, communicates clearly, learns quickly, and enjoys keeping multiple priorities on track in a fast-paced office environment.

This position supports daily office operations, assists customers, and ensures information and processes are handled accurately and efficiently. The ideal candidate is highly organized, enjoys working with people, and can manage multiple priorities while maintaining a high level of accuracy and professionalism.

Duties

• Serve as a primary point of contact for customers, answering incoming calls, responding to inquiries, and providing friendly, professional assistance.
• Maintain accurate customer records, enter data, and update information across company systems.
• Prepare, proofread, and organize customer correspondence, contracts, and other business documents.
• Maintain customer records, permits, and compliance documentation
• Assist customers with billing questions, payment processing, and account inquiries.
• Troubleshoot and resolve customer concerns, providing timely and effective solutions.
• Coordinate communication between customers, technicians, sales staff, and management.
• Develop a working knowledge of the company's security, fire alarm, access control, and video surveillance products and services to assist customers with general questions and basic troubleshooting.
• Provide backup scheduling support for service technicians, coordinating appointments and considering geographic locations and travel time.
• Support sales and service operations by entering new leads, tracking job progress, and preparing customer documentation.
• Work closely with the central station, vendors, municipalities, and other agencies.
• Maintain organized electronic and physical filing systems.
• Communicate effectively with team members using Microsoft Teams and other internal systems.
• Assist with training new employees and supporting team members as they learn new processes and responsibilities.

Qualifications & Skills

• Previous experience in customer service, office administration, or a similar role preferred.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to type a minimum of 50 words per minute with accuracy.
• Comfortable using computers, learning new software, and navigating multiple systems.
• Strong problem-solving skills and the ability to resolve customer questions and concerns independently.
• Ability to prioritize tasks, manage competing demands, and work effectively in a busy office environment.
• Professional, dependable, and committed to providing a positive customer experience.
• Willingness to learn about security systems, fire alarms, access control, and surveillance technology.
• Ability to work collaboratively with a small team and provide support wherever needed.
• Experience in the security, fire alarm, CCTV, access control, construction or technical trades industry is a plus.

Why Join American Security Alarm?

At American Security Alarm, we take pride in being a family-owned business that values our employees and the relationships we build with our customers and community.

If you are an organized, motivated professional who enjoys helping customers, solving problems, and contributing to a team, we encourage you to apply!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

American Security Alarm, Inc. is your local authority on residential and commercial fire, security, and home automation systems. We have been in business since 1984 and are committed to providing the highest-quality, custom-designed systems in the Seacoast, Southern Maine, and New Hampshire.

Company Description

American Security Alarm, Inc. is your local authority on residential and commercial fire, security, and home automation systems. We have been in business since 1984 and are committed to providing the highest-quality, custom-designed systems in the Seacoast, Southern Maine, and New Hampshire.