Customer Service Representative (CSR)

Customer Service Representative (CSR) Applications due by August 17, 2026 Pay Range DOE: $19.00-25.00/hour Work Schedule: Monday-Friday, 7:00AM-4:00PM (1 hour lunch) Work Location: Wheat Ridge, CO 80033 This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. Job Summary Essential Functions: Respond promptly to customer inquiries; processing sales orders, customer returns, corresponding to shipment delays, and providing quotations for all products. Create professional bids, quotations and proposals. Coordinate customer visits if needed and answer the phone or attend to someone walking through the door. Create product samples and send out to clients or fulfill their questions. Track shipments closely to ensure timely delivery to customer, along with making sure artwork is approved and nothing is stuck in the approval period. Correspond regularly with Supply Chain to follow completion of overseas orders from start to finish. Communicate with the Sales Team, customers, and art department to ensure a satisfactory and timely resolutions. Able to respond to internal and external customer inquiries providing professional, customer-facing interaction by phone, email or in person; manage customer complaints, even when handling unpleasant customers with discretion and tact. Obtain functional knowledge of all label products. Communicate regularly with management regarding work flow, operations, and opportunities for streamlining current procedures. Attend and present production meetings. Back up to team members as needed. Qualifications 2 or 4-year college degree or relevant work experience. High level of professionalism and interpersonal skills to handle all aspects of customer service and project management. Strong working knowledge of customer service principles, practices and skills. Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise. Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines. Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software. Familiarity with enterprise resource planning systems Professional level written and verbal communication skills, strong decision-making ability and attention to detail. Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers. Demonstrated ability to work with a diverse team and remain professional under pressure. Have their own camera that shoots 4k or higher. Education: High school diploma or equivalent education. Other Requirements: Must pass conditional post offer background investigation and drug screen. Guide to Physical Requirements: Lifting: Heavy: 45 lbs & over - NEVER Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - OCCASIONALLY Carrying: Heavy: 45 lbs & over - NEVER Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - OCCASIONALLY Pushing/Pulling: CONTINUOUSLY Reaching: Above Shoulder - OCCASIONALLY At Shoulder: OCCASIONALLY Below Shoulder: OCCASIONALLY Twisting: OCCASIONALLY Bending: OCCASIONALLY Kneeling/Crawling: OCCASIONALLY Squat: OCCASIONALLY Climbing: Use of legs only (stairs) - OCCASIONALLY Hearing: CONTINUOUSLY Vision: Visual, close - CONTINUOUSLY Visual, distant: CONTINUOUSLY Visual, depth perception: CONTINUOUSLY Hands/Fingers: Simple grasping - CONTINUOUSLY Fine Manipulation: CONTINUOUSLY Repetitive Movements: CONTINUOUSLY Walking: OCCASIONALLY Standing: OCCASIONALLY Sitting: CONTINUOUSLY Speaking: CONTINUOUSLY Other, please describe: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.