Junior Customer Success Manager

Supporting the Customer Success team, the full-time salaried Junior Customer Success Manager will assist schools in their Book Blast journey, ensuring a positive client experience through onboarding, event coordination, and relationship management in a remote setting. Key Responsibilities Assist Customer Success Managers with onboarding and ongoing support for schools participating in the Book Blast program Coordinate events and materials, while maintaining accurate records of client interactions and feedback Serve as the primary contact for schools during peak periods, fostering strong relationships and implementing retention strategies Required Qualifications Proven experience in customer service, administrative support, or entry-level account management Strong organizational skills and ability to manage multiple projects simultaneously Positive, proactive attitude with a passion for helping clients succeed Comfortable working independently in a remote environment Enthusiasm for books and education, contributing to positive client experiences