Customer Assistance Coordinator

About the job Customer Assistance Coordinator


About the Opportunity

We are looking for dependable, people-focused individuals to join our remote team as Customer Assistance Coordinators. This role is ideal for someone who enjoys helping others, researching solutions, staying organized, and providing a positive customer experience from start to finish.

You will assist clients with vacation-related requests, research available options, coordinate selected services, and help keep important information organized. No previous travel-industry experience is required. Training and continued educational support are provided, making this a great opportunity for individuals looking to build new skills in a flexible remote environment.

What You'll Do

• Communicate with clients to learn about their preferred destinations, dates, interests, budget, and specific needs.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved resources.
• Help coordinate selected arrangements and organize confirmations, schedules, reservation details, and itinerary information.
• Provide helpful client support by answering routine questions, sharing updates, following up on outstanding items, and assisting with standard changes or requests.
• Maintain accurate records, review important details for completeness, track upcoming deadlines, and continue learning about destinations and supplier services.

Why You'll Like This Opportunity

• Fully remote work with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and step-by-step training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to build customer service, communication, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive and collaborative virtual team environment

What We're Looking For

• Strong written and verbal communication skills
• Friendly, professional, and customer-focused attitude
• Good organization and attention to detail
• Ability to manage multiple tasks, client requests, and deadlines
• Comfortable researching information and comparing available choices
• Willingness to learn new digital tools, systems, and processes
• Dependable follow-through and effective time-management skills
• Resourceful and adaptable when client needs or priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region/country