Referral Specialist

Description

Who We Are

At Essential Services LLC, we support individuals with intellectual and developmental disabilities by connecting them with qualified Direct Support Professionals (DSPs) who provide in-home and community-based care. Our team works together to provide consistent, responsive, and individualized support to the clients we serve.

About the Role

This is a full-time, in-office position, Monday through Friday from 9:00 AM to 5:00 PM.

As a Referral Specialist, you will manage incoming referrals and serve as an initial point of contact for prospective clients, families, Case Managers, and Brokerages. You will gather key information, maintain accurate referral records, coordinate prospective client meetings, and help determine whether Essential Services LLC can meet the individual’s service needs.

Key Responsibilities

1. Referral Management
· Receive and respond to incoming referrals and service inquiries
· Gather key information regarding prospective client needs, authorized services, and preferences
· Maintain accurate Prospective Client Logs and referral records
· Track referral communications and follow up on outstanding information
· Determine whether requested services align with the support Essential Services LLC can provide

2. Prospective Client Communication
· Serve as an initial point of contact for prospective clients, families, Case Managers, and Brokerages
· Schedule and attend Prospective Client Meetings
· Communicate referral status and next steps to appropriate parties
· Provide a welcoming and informative experience throughout the referral process

3. Referral Handoff & Coordination
· Identify when a prospective client is ready to move forward with services
· Provide Service Coordinators with complete and accurate referral information
· Communicate important client needs, preferences, and service details during the handoff
· Support a smooth transition from referral to Service Coordination

4. Team & Operational Support
· Participate in the rotation of the Emergency After-Hours Phone
· Attend client and DSP events as needed
· Maintain organized and accurate records
· Complete additional referral and client support tasks as assigned

What We Offer

· $4,200/month salary with an evaluation at 90 days

· Medical, Dental, and Vision insurance

· 401(k) with annual pay increases

· Paid Time Off and Sick Time

· Mileage reimbursement at company events

· A workplace that values accuracy, accountability, and continuous improvement

Ready to Join Us?

We're reviewing applications now. If you're a strong communicator who enjoys connecting with people, building professional relationships, and turning conversations into opportunities to support new clients, we'd love to hear from you.

Requirements

Minimum Qualifications

· At least 21 years of age

· Ability to pass a DHS criminal history check

· Legally eligible to work in the United States

· No substantiated abuse or neglect findings

· Not listed on the CMS excluded or debarred providers list

· Not the spouse of a client you would directly work with

· Valid driver’s license and auto insurance (if applicable to duties)

Skills & Abilities

· Strong professional communication and interpersonal skills
· Strong relationship-building skills with the ability to confidently engage with others
· Strong organization, time management, and follow-through
· Ability to work independently, use sound judgment, and manage multiple priorities
· Proficiency with Microsoft Office and general computer systems
· Professionalism, accountability, and attention to detail