Housekeeping Room Inspector

New Castle Hotels and Resorts

Missoula, MT

Qualification Standards

Education & Experience:

At least 1 year of progressive experience in a hotel or a related field required

High School diploma or equivalent preferred

Tools & Equipment:

Computer, copier, scanner, other office equipment, telephone, two way radios

Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, fax machine

Work Environment:

Under variable temperature conditions

Under variable noise levels

Outdoors/Indoors

Around chemicals, fumes and or odor hazards

Around dust and or mite hazards

Physical Requirements:

Long hours sometimes required

Medium work – Lifting up to 50 pounds and pushing/pulling up to 100 pounds occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty

Ability to stand for long hours and walk long distances without fatigue

Ability to work under variable temperatures and noise levels

Near Vision - The ability to see details at close range

Mental Requirements:

Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions

Must be able to identify differences and similarities, detect changes in circumstances or events and analyze and evaluate results; choosing the best solution to solve problems.

Multi-lingual skills helpful

Duties & Functions

Essential:

Approach all encounters with guests and employees in a friendly, service oriented manner

Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working

Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

Inspect work performed to ensure that it meets specifications and established standards.

Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces

Instruct staff in work policies and procedures, and the use and maintenance of equipment

Secure issued keys at all times, report lost or stolen keys immediately

Follow proper SOP on entering and securing guest rooms

Report all lost and found items to service express

Report any maintenance repairs immediately to service express

Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Communicate to supervisors/managers any performance challenges that may require actions, such as: promotions, transfers and dismissals

Advise managers, front desk agents, or admitting personnel of rooms ready for occupancy

Notify Room Attendant(s) of any deficiencies found in room, and not on Attendant’s board. Provide coaching to Room Attendant and provide visual examples whenever possible

Re-inspect corrected rooms

Enter room status into rooms system

Inspect Room Attendant carts, closets and boards

Assist with on-going training

Clean guest rooms when needed

Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights daily

Balance and prepare individual paperwork for closing of shift

Connect with the manager on duty at the front office prior to leaving the shift

Marginal

Participate in all hotel and departmental meetings as requested

Other duties as required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 3 days ago

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