Account Representative

Job Description

Job Description

Account Representative

Position Summary

The Account Representative serves as a key point of contact for customers by providing product information, processing orders, responding to inquiries, and resolving issues. This role works closely with the Regional Sales Manager, Manufacturer Representatives, Engineering, and Sales Teams to deliver exceptional customer service and ensure accurate order fulfillment.

Key Responsibilities

Customer Service & Sales Support

• Respond to customer inquiries via phone and email regarding products and services
• Process customer orders and enter them accurately into the ERP system
• Provide quotes, pricing, and delivery information
• Support the Regional Sales Manager and Manufacturer Representatives with customer needs
• Compare customer parts requests with quoted products to ensure accuracy

Order Management

• Coordinate with customers and internal teams regarding order status and delivery exceptions
• Review open order reports and proactively follow up with customers
• Analyze sales activity to identify missed opportunities and potential growth

Problem Resolution

• Investigate customer complaints and assist in resolving issues
• Escalate unresolved concerns to the appropriate department when necessary
• Maintain positive customer relationships through professional communication

Team Collaboration

• Perform administrative analysis and support tasks for the Engineering and Sales Teams
• Participate in continuous improvement initiatives and departmental projects
• Complete additional duties as assigned

Qualifications

Required Education & Experience

• High School Diploma or equivalent
• One to three years of customer service or account support experience
• Equivalent combinations of education and experience may be considered

Required Skills

• Strong customer service and interpersonal skills
• Excellent verbal and written communication
• Intermediate proficiency with Microsoft Excel, Word, and Outlook
• Experience working with ERP systems
• Strong attention to detail and organizational skills
• Critical thinking and problem-solving abilities
• Effective time management and ability to prioritize multiple tasks
• Ability to adapt to changing priorities and work collaboratively with cross-functional teams
• Professional conflict resolution and negotiation skills
• Dependable with a high level of integrity

Quality Responsibilities

As part of the Quality Management System, employees are expected to follow all quality procedures, work instructions, and documentation requirements while supporting continuous improvement initiatives and company quality objectives.

Physical Requirements

• Work primarily in a climate-controlled office environment
• Regular use of a computer, keyboard, mouse, telephone, and email
• Ability to sit, stand, bend, reach, and move throughout the facility
• Frequent close vision for reading and computer work
• Occasional lifting and carrying as needed
• Safety glasses and gloves may be required in designated production areas
• Reasonable accommodations may be provided for qualified individuals with disabilities

Why Join Our Team?

• Collaborative and supportive work environment
• Opportunity to work closely with Sales and Engineering teams
• Stable full-time position with growth potential
• Make a direct impact on customer satisfaction and business success

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.

Company Description

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.