VP of Operations

The Opportunity

The VP of Operations (Integrator) at Home Helpers Home Care is a key leadership role responsible for bringing structure, accountability, and execution discipline across all Utah locations. This leader owns day-to-day operational performance, ensuring consistency in service delivery, financial discipline, and cross-functional alignment across operations, sales, finance, and HR.

This role directly impacts caregiver retention, client satisfaction, and overall business performance. The Integrator will remove operational burden from ownership, stabilize execution across departments, and ensure the organization functions as one coordinated system rather than disconnected teams.

As EOS is being implemented and the company prepares for growth, this leader will play a critica role in building scalable systems, strengthening leadership accountability, and enabling the transition from owner-led operations to a fully structured leadership team.

The Company

Home Helpers Home Care is a franchise in-home care provider serving seniors and individuals with disabilities across Utah. Services include personal care, meal prep, housekeeping, errands, and companionship that help clients remain independent at home.

The company operates four offices across Salt Lake City, Ogden, Orem, and St. George, generating approximately $7M in annual revenue. Revenue includes VA, Medicaid, and private pay clients, creating a stable and diversified payer base.

Owned by a three-sibling LLC, the organization is in a transition phase of growth and operational restructuring. EOS is actively being implemented to improve accountability, clarity, and execution across all locations.

The culture emphasizes compassion, integrity, accountability, and direct communication, with a strong focus on building a more scalable and disciplined operating model.

The Mission

Home Helpers exists to help individuals in the community live with dignity, independence, and comfort in their own homes. The organization is committed to delivering high-quality care while building a scalable system that ensures consistent service across all locations. 

Employee Value Proposition

• Build Real Operational Leadership | Own day-to-day execution across multiple locations with authority to directly shape outcomes.
• High-Impact Seat | Influence caregiver retention, client satisfaction, and operational performance in a $7M+ organization.
• Clear Path to COO-Level Growth | Designed as a stepping stone into senior executive leadership as the company scales.
• Transformational Environment | Help implement EOS and build structure in a business transitioning from founder-led to professional management.
• Direct Partnership with Ownership | Work side-by-side with ownership to reduce operational bottlenecks and transition the business away from day-to-day founder dependence.
• Growth & Expansion Platform | Support expansion into new territories while building systems that scale
  

What the Role Entails

The following are detailed performance objectives for the Vice President of Operations (Integrator) opportunity. When measuring overall aptitude and cultural fit, all candidates will be benchmarked using these standards.

90-Day Performance Objectives: Assessment & Integration

• Learn core operations across scheduling, caregiver services, and client delivery
• Build trust with owners and establish consistent communication cadence
• Evaluate EOS adoption, structure, and accountability gaps
• Stabilize immediate operational breakdowns and reduce noise to ownership
• Establish KPI visibility and basic reporting rhythms
  

180-Day Performance Objectives: Leadership & Execution

• Lead cross-functional execution across operations, sales, finance, and HR
• Drive consistency across all locations through standardized operating rhythms
• Implement EOS scorecards, meeting cadence, and accountability systems
• Strengthen leadership decision-making and reduce dependency on owners
• Improve retention, efficiency, and service consistency
  

365-Day Performance Objectives: Expansion & Impact

• Fully embedded EOS operating system across all departments and locations
• Stable leadership team independently running day-to-day operations
• Measurable improvement in caregiver retention and client satisfaction
• Scalable systems supporting growth and multi-location expansion
• Minimal owner involvement in daily execution with clear leadership ownership

Compensation:
$150,000 per year