Lenox Hotel - Guest Specialist- Full time

Guest Service Agent (Full-Time)

A warm smile says welcome home.

Since 1900, The Lenox has been a beloved Back Bay landmark-an independent hotel known for its character, creativity, and genuine hospitality. We empower our team to surprise and delight guests in thoughtful, memorable ways. For many travelers, The Lenox becomes their home in Boston, and our colleagues are at the heart of that experience.

We are seeking a full-time Guest Specialist to join our Front Office team..

What You'll Do

As a Guest Specialist, you will combine exceptional hospitality with efficient front desk operations to ensure every guest feels genuinely cared for.

Guest Experience

• Deliver an outstanding guest experience from check-in through check-out with warmth, professionalism, and efficiency
• Create a welcoming, sophisticated, and engaging lobby environment
• Anticipate guest needs and proactively resolve questions or concerns
• Provide knowledgeable recommendations on hotel amenities, services, and our three on-site restaurants
• Build rapport with returning guests and personalize service whenever possible

Front Desk Operations

• Accurately process reservations, room assignments, billing, and payment transactions
• Maintain organized front desk operations and clear communication across shifts
• Collaborate closely with housekeeping, security, and restaurant teams to ensure seamless service
• Assist other hotel departments as needed to support guest satisfaction

What We're Looking For

• Excellent verbal and written communication skills in English
• A guest-focused mindset with comfort interacting with a diverse public
• Prior hospitality experience, preferably at a hotel front desk
• Proficiency in Microsoft Office; experience with OPERA is a plus
• Flexibility to work a variety of shifts, including weekends and holidays
• Some college coursework preferred; bilingual skills are a plus
• Ability to stand for extended periods (up to 6 hours) and lift up to 25 lbs

Why You'll Love Working Here

• $25-26 hourly
• Affordable medical, dental, long- and short-term disability, and AD&D coverage
• 401(k) plan with generous employer match
• Complimentary staff meals
• Discounted parking available
• Amazing team, vibrant atmosphere