Front Desk Associate

Job Description We are currently looking for a Front Desk Associate to join our team. As the initial point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors. Responsibilities Warmly greet and welcome guests in a professional manner Efficiently check guests in and out Address guest inquiries, requests, and complaints promptly and courteously Assist guests with reservations and provide information on hotel services and amenities Operate the hotel switchboard, answer incoming calls, and direct calls to appropriate departments Process payments and maintain accurate guest accounts Maintain the cleanliness and organization of the lobby area at all times Complete nightly audit report Requirements Previous experience in guest services or hotel management is preferred Strong customer service skills with a friendly and approachable demeanor Excellent phone etiquette and communication skills Ability to speak multiple languages is a plus (Bilingual/Multilingual) Proficient in managing guest relations effectively and efficiently Familiarity with front desk operations and hotel procedures Benefits 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Cell phone reimbursement Schedule Weekday Evening shift Weekends Overnights Job Type: Full-time, Part-time Work setting: In-person Experience: Hotel experience: 1 year (Required) Ability to Commute: Boston, MA 02114 (Required) Ability to Relocate: Boston, MA 02114: Relocate before starting work (Required) Work Location: In person #J-18808-Ljbffr