ANS Lead (Autonomic Nervous System Lead: TM Flow System)

Company: The Wright Center for Women's Health Level: Lead Location: Naperville, IL For More Information website: thewrightobgyn.com email: View email address on click.appcast.io phone number: View phone number on click.appcast.io Overview As ANS Lead, you will guide the team performing these tests, ensure clinical protocols are followed, troubleshoot TM Flow technology, and uphold a seamless guest experience. This is a leadership role for someone who thrives on precision, process improvement, team coordination, and providing concierge-level care. You will also oversee ANS data accuracy, assist in interpreting TM Flow outputs for quality assurance, and help drive education around the importance of ANS testing for both team members and guests. You will work closely with ultrasound, phlebotomy, and clinical support teams to ensure efficient guest flow and exceptional communication throughout the CHA experience. Responsibilities Serve as the primary point of contact and subject matter expert for TM Flow autonomic testing. Ensure the system is calibrated, functioning properly, and used according to guidelines. Protocol Adherence & Quality Assurance. Conduct quality checks on TM Flow data reports, ensuring results are complete and clinically meaningful. Ensure every guest receives compassionate, concierge-level care throughout their ANS testing experience. Coordinate with clinical, ultrasound, and phlebotomy teams to maintain smooth guest flow through all CHA components. Team Leadership & Education. Provide ongoing education to the team and assist in developing patient-facing education on autonomic function and TM Flow testing. Collaborate with leadership to continuously improve ANS workflows, efficiency, and guest satisfaction. Maintain strong communication with vendors/support if system updates, repairs, or software issues arise. Maintain documentation standards and ensure testing rooms and equipment meet TWC’s immaculate service standards. Maintain tracking dashboards or logs that support growth and operational excellence in the ANS program. Oversee all ANS testing procedures to ensure accuracy, reproducibility, and compliance with established protocols. Oversee collection, accuracy, and organization of ANS data. Troubleshoot technical issues with the TM Flow system, sensors, peripherals, and data uploads. Train, mentor, and support team members performing ANS testing to ensure consistent high-quality execution. Communicate clearly with guests about what to expect, why the ANS test matters, and how it supports their overall health. Identify trends and provide insights that help the practice understand guest outcomes and opportunities for improvement. Requirements Strong technical aptitude and willingness to troubleshoot medical equipment. Exceptional organizational skills and extreme attention to detail. Alignment with TWC’s core values: Entrepreneurial, Growth-focused, Extreme Attention to Detail, Compassion, and Exceeding Expectations. Experience Experience in a clinical or diagnostic testing role preferred. Compassionate communication style and commitment to an elevated guest experience. Ability to coordinate multiple departments and maintain a calm, smooth workflow for guests. Familiarity with TM Flow testing or other autonomic/vascular diagnostic tools is a plus (not required- training provided). For More Information website: thewrightobgyn.com email: View email address on click.appcast.io phone number: View phone number on click.appcast.io #J-18808-Ljbffr The Wright Center for Women's Health