Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support accounts receivable activities for a long-term contract opportunity in Pasadena, Texas. This role focuses on business-to-business collections, account follow-up, and vendor record support within a fast-paced environment serving commercial and industrial customers. The ideal candidate brings strong communication skills, sound judgment, and experience managing collection activities with accuracy and professionalism.

Responsibilities:
• Contact commercial customers to follow up on outstanding balances, resolve payment issues, and encourage timely remittance.
• Review aging reports and account details to prioritize collection efforts and maintain consistent progress on receivables.
• Update and maintain vendor and customer records to ensure account information remains accurate and current.
• Work within rental management and related business systems to document collection activity, research account status, and support account resolution.
• Partner with billing, credit, and internal operations teams to address discrepancies, invoice concerns, and payment delays.
• Monitor customer payment trends and escalate higher-risk or overdue accounts when additional action is needed.
• Maintain detailed notes on account interactions, commitments, and follow-up steps to support clear account history.
• Assist with collection-related administrative tasks and contribute to efficient day-to-day receivables operations.• Experience in B2B or commercial collections, with the ability to manage account follow-up professionally and effectively.
• Background in credit and collections processes, including reviewing aging, payment activity, and account status.
• Familiarity with billing and collection coordination in a business environment.
• Ability to communicate clearly with customers and internal teams regarding balances, disputes, and payment arrangements.
• Experience working with commercial, construction, or industrial accounts is strongly preferred.
• Comfortable using business systems to track account activity, maintain records, and support collection workflows.
• Strong organizational skills and attention to detail when handling multiple accounts and follow-up deadlines.