Salesforce Administrator

Salesforce AdministratorNorthern Manhattan Improvement Corporation (NMIC) is a community-based, nonprofit organization founded in 1979. NMIC has grown into a leading multi-service agency with over 140 staff members serving New York City with a focus on upper Manhattan and the Bronx. Our mission is to serve as a catalyst for positive change in the lives of the people in our community on their paths to secure and prosperous futures. Integration is the cornerstone of NMIC's programs, and our staff can identify and address a broad array of immediate needs through comprehensive crisis intervention services. With their matters resolved, clients move seamlessly to capacity building services through our holistic programs designed to transition individuals and families to self-sufficiency.This is an opportunity to join NMIC during a major Salesforce transformation and help shape how staff across programs use data to serve clients more effectively. The Salesforce Administrator will play a key role in building sustainable internal Salesforce capacity as NMIC transitions from implementation to long-term ownership of the platform. The Salesforce Administrator supports the implementation, maintenance, and day-to-day operation of NMIC's Salesforce Nonprofit Cloud (NPC) environment and related data systems. This role works under the supervision of the Lead Systems Developer, who will provide technical direction, prioritization, and support for platform governance and longer-term architecture decisions. The Salesforce Administrator also works closely with program staff to support effective use of Salesforce for service delivery and reporting.Essential Functions and Responsibilities:System Support & ConfigurationAssist with Salesforce configuration, updates, and enhancements, including flows, validation rules, page layouts, and permission setsSupport testing and deployment of new functionalityAssist with sandbox and release managementSupport strong data security and confidentiality practices for sensitive client informationUser Support & TrainingProvide helpdesk support for staff using Salesforce and related toolsTroubleshoot system issues and respond to user requestsDeliver onboarding and training for system usersDevelop and maintain configuration documentation, user-facing how-to guides, and training materialsData Quality & MaintenanceMonitor and improve data quality through validation and cleanupSupport data imports, exports, and routine system updatesPromote consistent data entry practices across programsReporting & AnalysisBuild and maintain reports and dashboardsSupport data analysis for program performance and reportingAssist with internal and external data requestsImplementation SupportCollaborate with external Salesforce implementation partner to support Salesforce rollout activities, including testing and trainingAssist with data migration and transition from legacy systemsSupport change management for Salesforce updates, including communicating changes, preparing users, and reinforcing adoptionQualifications:Bachelor's degree or equivalent experienceAt least 2 years of experience as a Salesforce Administrator, preferably in a nonprofit setting with either Nonprofit Cloud (NPC) or Nonprofit Success Pack (NPSP). Candidates with strong core Salesforce administration experience and demonstrated ability to learn nonprofit data models are encouraged to apply. Ideal hands-on experience includes:Flow Builder including screen flows, record-triggered flows, and scheduled flowsUser management, profiles, permission sets, role hierarchy, sharing rules, and Organization-Wide DefaultsCustom objects, custom fields, record types, and page layoutsReports and dashboards including formula fields, joined reports, and dashboard filtersData import and export using Data Loader and Data Import WizardData quality, deduplication, validation rules, and routine data cleanup proceduresSalesforce Administrator certification or willingness to obtain; NMIC supports professional development, including Salesforce certification trainingStrong data management skills, including imports/exports, validation, data qualityAbility to troubleshoot system issues and provide user supportStrong Excel skills and comfort working with datasetsAbility to manage multiple requests and prioritize tasks effectivelyExperience supporting or training non-technical usersStrong communication and interpersonal skillsAttention to detail and commitment to data accuracy and confidentialityInterest in nonprofit data systems and supporting program operationsExperience supporting organizational change management and user adoption preferredSalary/Benefits:NMIC offers a generous benefits package including medical, dental, life, and disability insurance; paid time off consisting of 20 vacation days, 15 sick days, 5 personal days, 11 agency holidays, plus the week off from Christmas Eve through New Year's Day; a 401k with agency contribution; and other benefits.Salary: $75,000–$95,000NMIC is an Equal Opportunity Employer and actively encourages candidates of diverse backgrounds to apply for employment. Applicants must meet the minimum qualification requirements. A combination of education and experience will be considered unless specifically stated otherwise.