Tasting Room Attendant

Job Description

Job Description

Description:

Thank you for your interest in joining Hotel Californian, part of Foley Entertainment Group. We are passionate about creating extraordinary experiences.  Hotel Californian is Santa Barbara's iconic and friendly luxury destination, where coastal elegance meets modern California style. Located at the crossroads of beautiful State Street and the vibrant Funk Zone, our Forbes-rated hotel offers exceptional accommodations, delectable dining venues & wine tasting room, luxury spa, distinctive indoor and patio event spaces, and breathtaking views of the Santa Barbara coastline, harbor and the Channel Islands. 

Our culture is creative, collaborative, and indulgent. We value team members who are passionate about hospitality, embrace new challenges, and strive to make memorable guest experiences guided by our core values:
• Have Integrity – We seek people who are humble and demonstrate high character.
• Be Entrepreneurial – We value innovation and resilience in our team members.
• Be a Team Player – We appreciate people who are inclusive and ready to support others when needed.
• Be Engaged – We want people who are actively invested. 

• Always Be Advancing, Never Retreating – We want people committed to constant growth and excellence.

  JOB SUMMARY

The Tasting Room Attendant is responsible for delivering exceptional hospitality, guiding guests through curated wine flights, and offering personalized recommendations. This role shares the winery’s story and varietal profiles, keeps up with current wine trends and service standards, and maintains an inviting tasting environment focused on driving sales.

JOB RESPONSIBILITIES

• Maintains current knowledge of all featured wine varietals, winemaking techniques, and menu pairings
• Prepares all necessary tasting setups, water service, and side of offerings prior to start of service and during shift
• Sets up tasting room service area with all necessary glassware, menus, and supplies prior to start of service
• Cleans, polishes, and restocks glassware and tasting supplies throughout shift
• Greet guests in a polite, professional manner according to service standards
• Determines guests’ preferences and suggestively up-sells bottle purchases to enhance the guest experience
• Records all aspects of guest orders accurately and enters them into POS computer terminal 
• Pours wine flights, single glasses, and non-alcoholic options to order upon request
• Serve guests in a polite, professional manner according to established brand standards
• Monitors guests to prevent overindulgence, verifies legal drinking age, and ensures guest safety
• Maintains cleanliness and sanitation of tasting bar and guest seating areas at all times
• Prepares and presents accurate record of guest charges
• Collects monies due and applies charges to guest accounts and room folios using a POS terminal
• Completes end of shift revenue reports and cash deposits
• Inventories all wines, merchandise, and operating supplies; orders or requisitions replacement stock as needed
• Performs all closing duties and secures all wine inventory, POS terminals, and physical facilities
• Other duties as assigned

Benefits offered to eligible employees include paid time off, employer match 401k, medical, dental and vision insurance plans, basic and supplemental life insurance, voluntary short & long term disability plans, HSA, FSA, critical illness, accident and hospital indemnity, pet insurance, employee assistance and discount programs. 

To perform this role successfully, candidates must be able to carry out the essential job functions, with or without reasonable accommodation.  Job duties and responsibilities may be modified as business needs evolve to support our commitment to delivering exceptional guest experience. 

CA food handler’s card is required or the ability to obtain with the first 30 days of employment. 

RSB card is required or the ability to obtain with the first 30 days of employment and be minimum of 21 years old.  

  SKILLS AND EDUCATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required 

• High School diploma or equivalent  
• One + years’ experience as Tasting Room Attendant or Bartender in a high volume, upscale Hotel or luxury winery environment 
• Thorough knowledge of Wine Varietals, Tasting Flights, winemaking methods, glassware, and proper service etiquette 
• Certification of training in Responsible Vendor requirements or ability to obtain same  
• Exceptional guest service skills and up-selling skills 
• Basic computer, POS, and cash handling skills 
• Ability to stand, stoop, bend and lift items weighing up to 50 pounds repetitively during entire shift  
• Ability to work flexible schedule to include weekends and holidays 

QUALIFICATION:  

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.