Account Director I Enterprise

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Enterprise Account Director – Large Enterprise is responsible for driving strategic growth by identifying, developing, and closing complex, high-value opportunities within large enterprise accounts. This role emphasizes consultative selling, deep knowledge of Lumen’s products and services, and executive engagement to deliver outcome-based solutions that create long-term customer value.

The Main Responsibilities

• Execute a strategic territory and account plan focused on large enterprise customers.
• Identify, develop, and close new business within complex, multi-level organizations.
• Build and manage relationships with senior stakeholders, including C-level executives.
• Lead end-to-end enterprise sales cycles, navigating technical, financial, and procurement processes.
• Align Lumen’s solutions to customer business challenges and measurable outcomes.
• Leverage knowledge of Lumen’s portfolio (e.g., WAN/SD-WAN, cloud, security, edge, and communications) to deliver value-based solutions.
• Develop account strategies to retain and expand revenue through cross-sell and upsell.
• Partner with cross-functional teams to design and close solutions.
• Maintain accurate pipeline management and forecasting to achieve quota.
• Utilization of AI Tools to perform daily task, customer research, and presentations.
• Stay current on industry trends and competitive landscape.

What We Look For in a Candidate

Minimum Qualifications

• 5+ years of enterprise B2B sales experience, with a focus on large accounts and consistent quota achievement.
• Proven success closing complex, high-value deals and managing long sales cycles.
• Strong consultative selling, negotiation, and executive communication skills.
• Experience engaging C-level stakeholders and building trusted relationships.
• Working knowledge of the following products and services (e.g., WAN/SD-WAN, cloud, security, edge, and communications) or similar telecom/technology solutions.
• Requires at least 50% travel outside of office.

Preferred Qualifications

• Experience selling into large, complex enterprise environments within telecom, cloud, or technology sectors.
• Strong territory planning and strategic account management capabilities.
• Ability to leverage data and CRM tools to drive pipeline management and forecast accuracy.
• Experience in team-selling environments with technical and customer success partners.
• Proven ability to translate complex technical solutions into clear business value.
• Experience operating within a Close Plan structure to advance sales opportunities.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$110,300 - $126,000 in these states: IA, WI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

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What to Expect Next

Requisition #: 343384

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.