Client Services Representative I

Job Description

Job Description

Client Services Representative I

Duration: 6 months, with possible extension- Remote

Pay Rate: $24.00 per hour
Hours : 1st shift - 8 am - 5 pm ET

Position Summary
Kelly Services is Hiring A temporary Remote Client Services Representative I to support the coordination and delivery of client proposals, pricing information, and Statements of Work (SOWs). This position works closely with Sales, Operations, Project Management, Scientific staff, clients, and external partners to ensure that proposals and SOWs are accurate, complete, appropriately priced, and delivered on schedule.

Essential Duties and Responsibilities

• Serve as a primary point of contact for clients, gathering information related to proposals, pricing, project requirements, and Statements of Work.
• Coordinate communications among clients, Sales, Project Management, Scientific staff, Biologics Agents, and business partners.
• Prepare, write, review, and update client quotes, proposals, and Statements of Work.
• Ensure proposals and SOWs are technically accurate, complete, properly priced, and delivered within established timelines.
• Follow up with clients and internal Sales teams to confirm that proposals address client needs and requirements.
• Verify that all required legal and supporting documents are complete and properly maintained.
• Participate in multi-site bid processes and help ensure a consistent, seamless presentation to clients.
• Enter and maintain client, proposal, and project information in centralized databases and document repositories.
• Assist with updating databases and preparing or retrieving department reports.
• Create, organize, and maintain departmental files and records.
• Provide backup support to the Sales team as needed.
• Represent the site at trade shows or industry events, when required, to help develop new business and present company capabilities.
• Work overtime when reasonably required to support business needs and complete essential responsibilities.
• Perform other related duties as assigned.

Qualifications
Education

• An associate degree in science, business, marketing, or a related discipline, or an equivalent combination of education and experience, is required 
• Bachelor’s degree preferred.

Experience and Skills

• Previous experience in a contract research organization, pharmaceutical, biotechnology, or related environment is preferred.
• Understanding of business development and sales processes.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple assignments, prioritize effectively, and work with minimal supervision.
• Ability to work efficiently and meet deadlines in a fast-paced environment.
• Proficiency with word-processing, spreadsheet, database, and other standard office software.
• Ability to collaborate effectively with internal teams, clients, and external partners.

Physical Requirements

• Regularly operate a computer and other office equipment, including calculators, copiers, and printers.
• Frequently provide and receive information through various technologies, media, sources, and contacts.
• Must be able to accurately communicate and exchange information.
• Occasionally move throughout the office to access file cabinets, office equipment, and other work areas.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.