Customer Success Representative
XRC Ventures
Customer Success Representative (24/7 Support)
Sequencing.com is seeking a Customer Success Representative (24/7 Support) to join the team. In this role, you will provide exceptional customer support, troubleshoot technical issues, and escalate complex issues to the customer support management team when needed. This role is focused on improving the overall customer experience by delivering 5 star customer support in a fully remote, shift based environment.
The Impact
- Provide responsive, high quality support to customers across email, phone, real time online chat, Intercom, Facebook, Reddit, and X.
- Respond to customer questions related to product features, troubleshooting, billing, and general support with accuracy, empathy, and urgency.
- Provide order and technical support for e-commerce platforms, marketplaces, and digital subscriptions.
- Monitor and manage customer issues through resolution, escalating complex matters when needed.
- Maintain accurate records of customer interactions and follow up to ensure a strong customer experience.
- Partner across engineering, product, and sales to help resolve customer concerns and improve support outcomes.
- Contribute to customer support documentation, including customer education content and how to guides.
- Identify trends in customer feedback and share insights that help improve the overall customer experience.
Dominant and Recessive Traits
- 1+ years of experience in customer support, customer success, or a similar role, with experience supporting online and digital services.
- Experience using Zendesk, Intercom, Jira, or similar ticketing systems to manage, document, and resolve customer issues.
- Experience supporting customers across email, phone, real time online chat, Intercom, Facebook, Reddit, and X, with strong written communication and follow up skills.
- Experience troubleshooting customer, order, and technical issues across e commerce platforms, marketplaces, digital subscriptions, CMS environments, and payment processing dashboards.
- Experience using Slack, Zoom, and AI tools to support communication, collaboration, and customer support workflows.
- Experience assessing and responding to support requests, feedback, and complaints, including triaging urgent issues, using de escalation strategies, and navigating internal resources to find solutions.
- Minimum 6+ months of remote work experience, with weekend and night availability required to support a fully remote, shift based, 24/7 environment.
- Experience in tech support, genetics, healthcare, biotechnology, or SaaS is preferred; multilingual proficiency and familiarity with AI driven support tools and automation are a plus.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Success Representative in Washington DC vacancy
- ...charismatic individuals to join our dynamic team as Remote Customer Sales Representatives . This is an exceptional and empowering opportunity for... ...our comprehensive development program is designed for your success. Benefit from expert mentorship, advanced sales platforms...SuggestedFor contractorsSelf employmentLocal areaImmediate startRemote workWork from home
- Overview Role Summary: The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Main Responsibilities Provide support to customers and ensure...Suggested
- ...Training & development ROLE DESCRIPTION: As an Customer Relations Representative - State Farm Agent Team Member for Paul Dougherty - State... ...are vital to our daily business operations and customers success. You grow our agency through meaningful client relations...SuggestedFlexible hours
Paul Dougherty - State Farm Agent
Riverdale Park, MD1 day ago $180k
...more. Base pay range $180,000.00/yr - $180,000.00/yr Scaling Federal and Commercial Cybersecurity, OSINT, Data, and AI teams Customer Success Manager - Engagement Director - Department of Defense This Vendor is modernizing how the U.S. government makes decisions with...SuggestedFull time$60k - $75k
Job Title : Customer Success Specialist Location : Washington, DC, Hybrid (3 days in office) Status : Full-time, Exempt Reports To :Global Team Lead ‑ Customer Success Direct Reports : None Hours : 8:30 a.m.-5:00 p.m., Monday-Friday; hybrid after 90 days Since 19...SuggestedFull timeTemporary workWork at officeMonday to Friday- ...Job Description Job Description Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Responsibilities and Duties Develop and nurture relationships with selected...Remote job
Demand.com
Washington DCa month ago - ...Job Description Job Description Role Overview The Senior Customer Success Specialist role expands SynMax’s Customer Success capability for Theia, supporting a growing global customer base across government, defense, and allied markets. This role is a senior...
SynMax
Washington DC25 days ago - ...succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers...Full time
McQuade Organization
Adelphi, MD5 days ago $45k - $75k
...Digital Asset Management Sales Development Representative (SDR) At Sitecore, our mission is to... ..., and insight. From engineering to customer experience, AI capabilities are becoming... ...Should Click 'Apply' Sales and Customer Success are the key to our success! We are...Temporary workLocal area$14 - $15 per hour
...searching for the ideal person to join our Customer Service Team. Whether full-time or part... ...helpful advice, has led to our rapid success and expansion. This includes light... ...extensive lighting and mobile power. As a representative of the store, you'll enthusiastically welcome...Hourly payFull timePart timeMonday to FridayFlexible hoursBattery Life, LLC dba Batteries Plus
Alexandria, VA29 days ago$54k - $55k
...learn more. Base pay range $54,000.00/yr - $55,000.00/yr Customer Support Representative | Growing FinTech Are you passionate about making a real... ...for resolution. Work cross‑functionally with customer success and other departments to deliver efficient and meaningful...Full timeCasual workSecond jobWork at officeRemote workFlexible hours3 days per week- Job Description POLITICO is looking for a Customer Engagement Specialist to support our POLITICO Pro and E&E News subscribers. This role is part of the Customer Success function of Professional Subscriptions but collaborates equally with our Account Management team. Our...Internship
$115k - $165k
...smartphones, tablets, and IoT-related devices. Role Overview The Senior Customer Delivery Specialist is a senior customer‑facing role within the... ...with management, and serve as a technical and customer success subject matter expert. You will guide and mentor the Technical...Local area$60k - $75k
A leading financial services firm in Washington, DC, is seeking a Customer Success Specialist to ensure a seamless client experience. Responsibilities include onboarding clients, handling inquiries, and maintaining documentation in line with compliance requirements. The...Full time- A growing technology firm is seeking a Senior Customer Success Specialist to enhance customer adoption and support for their platform, Theia. The role includes onboarding customers, delivering training, and acting as a primary contact to ensure satisfaction. Candidates...
- A tech solutions company is looking for a Customer Success Representative in Washington, D.C. The role is focused on supporting customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions, especially related to quantum technologies...
- A leading news organization is seeking a Customer Engagement Specialist based in Arlington, VA. This role involves supporting customers... ...ideal candidate will have 1-2 years of experience in customer success or sales, possess strong communication skills, and demonstrate...
$55k - $65k
...workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the... ...ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world....Full timeTemporary workFor contractorsLocal areaAirgas
Hyattsville, MD1 day ago- ...inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the... ...communication with internal departments relative to customer successes, customer opportunities, new customer developments and other...Base plus commissionFull timeTemporary workFor contractorsMonday to Friday
Airgas
Alexandria, VA9 days ago - ...Training & development ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Paul Dougherty - State Farm... ...Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations...Flexible hours
Paul Dougherty - State Farm Agent
Hyattsville, MD23 days ago - ...becoming an agent, I worked as a marketing representative, which helped shape my focus on relationships, communication, and customer care. I attended Towson University and have... ...and health benefits to support long-term success. Our culture is built around a...Casual workWork at officeFlexible hours
Yvette Schuler - State Farm Agent
Alexandria, VA2 days ago - ...Customer Support Specialist I The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products... ...points, and training opportunities. Partner with Customer Success Managers and internal teams to support customer outcomes....Temporary workCasual workLocal areaRemote workWorldwideFlexible hoursWeekend work
$21 per hour
...the Role We’re looking for energetic, customer-focused individuals to join our Washington. DC team. As a Customer Service Representative, you’ll be right at the heart of the... ...sponsorship). Employment is contingent upon a successful background check. Why Smart City?...Hourly payFull timeTemporary workFlexible hoursWeekend workAfternoon shiftSmart City Networks, Limited Partnership
Washington DC26 days ago$78k - $84k
...important information collected throughout HTB interactions with the customer, which ultimately will enable you to generate a meaningful and... ...to the Head of Renewals, you will be part of the Customer Success department and, more specifically, the Renewals team. You’ll also...Contract workTemporary workHome office$17 - $20 per hour
...assist with daily operations at two gold, silver, bullion, and jewelry store locations. The ideal candidate will provide excellent customer service, handle high-value merchandise responsibly, and maintain a secure and organized environment. Pay: • $17–$20 per...Hourly payMonday to FridayAlexandria Gold and Silver
Alexandria, VA10 days ago$71.25k - $143.75k
...Rare Disease patients globally. Enable our customers to push industry boundaries, as we... ...enablement and partnership from our customer success, service and support teams. You join... ...Disclaimer: The estimated pay range represents a good faith estimate of what the Company...Permanent employmentContract workTemporary workLocal areaImmediate startRemote workHome officeSOPHiA GENETICS
Washington DC1 day ago- ...chain to secure their operations and position them for long-term success in a highly regulated environment. With the final CMMC rule now... ...knowledge of NIST 800-171 and CMMC preferred Proficiency in Customer Relationship Management (CRM) tools and processes Experience...Permanent employmentContract workFor contractorsImmediate startRemote work
- ...outcomes for Cancer & Rare Disease patients globally. Enable our customers to push industry boundaries, as we pioneer into newly... ...territory, with the enablement and partnership from our customer success, service and support teams. You join us as we define and focus...
- ...realize their dreams.We are located in Washington, DC and help customers with their insurance and financial services needs, including:... ..., you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting...For contractorsRemote workRelocation packageFlexible hours
Jon Laskin - State Farm Agent
Washington DC4 days ago $60k - $80k
...Account Representative - State Farm Agent Team Member As Account Representative - State Farm Agent Team Member for Allister Primo... ...Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations...For contractorsWork at officeFlexible hoursAllister Primo - State Farm Agent
Washington DC20 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Representative. Be the first to apply!
Related searches
- online customer service representative Washington DC
- customer advisor Washington DC
- airport customer service agent Washington DC
- customer support associate Washington DC
- employee relations assistant Washington DC
- participant services representative Washington DC
- customer service representative 1st shift Washington DC
- inbound call center customer service representative Washington DC
- service agent Washington DC
- insurance customer service advisor Washington DC