Front Desk Receptionist (Part Time)

Job Description

Job Description

About Fiddler's Elbow Country Club

Fiddler's Elbow is an exclusive, prestigious club situated on stunning grounds in Bedminster, NJ. We proudly offer three championship golf courses, award-winning indoor/outdoor practice facilities, and a state-of-the-art sports and leisure complex featuring aquatic facilities, tennis, paddle sports, and fitness options. Our elegant, manor-style clubhouse hosts exceptional casual and fine dining, alongside the area's finest banquet facilities for weddings and social galas.

At Fiddler's Elbow, our mission is to "Enhance the lives of our Members & Guests with WOW moments they can't live without," while simultaneously enriching the lives of our team. We are looking for a passionate, professional Front Desk Receptionist to join our "Fiddler’s Family" and serve as the vital first point of contact for our thriving community.

Position Overview

As the Front Desk Receptionist, you will set the tone for the entire member and guest experience. You will welcome visitors, manage communications, coordinate reservations for our diverse calendar of events—ranging from our annual FiddleFest to upscale wine and dine nights—and provide administrative support to keep clubhouse operations running seamlessly.

Essential Functions & Responsibilities

• Greet members and guests immediately upon arrival with a warm welcome and provide a fond farewell upon departure.
• Answer telephones, take detailed messages, route calls to appropriate extensions, and promptly respond to guest inquiries via email.
• Maintain comprehensive knowledge of Club services, hours of operation, directions, and basic event details to guide members and staff.
• Take dinner and event reservations, assist in creating floor plans, track daily To-Go orders, and prepare name cards/tents for special weekly menus (e.g., Sea to Table, Steak House Night).
• Compile and send the morning agenda to club personnel via Outlook, and assist with managing reservation lists, floor plans, and member CHITS (receipts).
• Act as a hostess when needed, escort members to club destinations, and politely enforce club rules, including the dress code.
• Ensure the reception desk, work area, and coat closet are kept clean, neat, and organized.

Required Skills & Work Styles

• Strong skills in Microsoft Office Suite (Word, Outlook, Excel, and Publisher).
• Active listening, strong verbal and written communication, multi-tasking, and exceptional organization.
• Self-motivated, flexible, highly professional, and maintaining a positive attitude under pressure.
• High attention to detail (exactness), strong sense of responsibility, integrity, and genuine concern for others.

Qualifications & Requirements

• Must be at least 18 years of age.
• High School Graduate or equivalent.
• Previous experience in the hospitality industry is highly preferred.
• Must be fully proficient in English (the predominant language of our members and guests) to communicate and understand needs effectively.
• Proven ability to work collaboratively in a team environment.
• Ability to remain calm, exercise good judgment, and maintain excellent service standards in a fast-paced environment.

Physical Requirements & Working Conditions

• Ability to stand for extended periods of time.
• Ability to reach, bend, stoop, wipe, and lift as needed to perform job functions.
• Manual dexterity and visual/auditory acuity to operate computers, phones, and basic office equipment on a constant basis.
• Flexibility to work day and/or night hours, weekends, holidays, and occasional long hours.

Why Join the Fiddler’s Family? (Part-Time Benefits)

• Competitive hourly pay
• Club privileges (Golf, Paddle, Tennis, and Fitness)
• Career advancement opportunities and continuing education/development
• Paid Sick Leave
• PLUM Benefits discount program
• Annual summer and holiday staff appreciation events
• 401(k) Plan eligibility (after 1 year of employment)

Fiddler's Elbow Country Club is an equal opportunity employer.