Customer Success Manager

Member Success ManagerThe Company is a leading research and advisory firm for technology and services companies. Their members are VP- and C-level service leaders at companies like Dell, IBM, Oracle, ServiceNow, and Cisco — executives navigating AI-driven transformation across customer success, professional services, managed services, support, and field operations.We're hiring a Member Success Manager to own a portfolio of member relationships and drive measurable business outcomes for technology service leaders. This isn't account management — it's strategic advisory relationship management. You'll build trusted, multi-threaded relationships, connect members to our research and subject matter experts, and use AI as a genuine force multiplier in how you work.What You'll Do:Own a portfolio of 25–40 member accounts from onboarding through renewal and expansionBuild multi-threaded relationships and drive gross retention and net expansion across your bookBroker member access to our research, benchmarks, and subject matter experts, and translate findings into actionUse AI tools to prepare for calls, generate account intelligence, and build repeatable, scalable workflowsConduct executive business reviews that connect research to member prioritiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io.