Switchboard Operator - varied shifts

Jupiter Medical Center Switchboard Operator

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education: High School or equivalent. Experience/Qualifications: Hospital switchboard experience preferred. Enthusiastic, friendly, patient focused customer service skills. Exemplary communication skills must be comfortable speaking to patients via phone and successfully communicating pertinent information. Must be able to work varied shifts.

Position Summary: The Switchboard Operator will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. Performs service and support orientated operations for the Medical Centers Switchboard Department. Receives and connects all incoming calls, from outside the hospital and in-house. Pages people over head and uses beeper system, when necessary. Performs as back-up for hospital information desk. Maintains daily patient census, listings of 'on-call' personnel and other pertinent listings. Monitors switchboard equipment and warning systems. Pages 'Code Blue' and 'Code Red' according to departmental procedures. Keeping work area neat and organized, including wiping down, filling stapler and tape dispensers. Performs other duties as assigned.

Team Member Competencies:

• Establishing Relationships: Builds effective networks, working relationships and alliances in order to collaborate effectively within departments and organization.
• Peer Support: Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.
• Inspiring and Motivating Others: Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments.
• Demonstrating Emotional Intelligence: Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.
• Acting with Integrity: Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.
• Being a Champion for Change and Innovation: Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.
• Communicating Effectively: Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.
• Promoting Diversity and Inclusion: Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge's bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements: Able to sit for long periods of time. Able to wear a headset and direct phone calls for long periods(8 hours a day with scheduled breaks and lunch). Must be physically able to get up and move quickly to silence and announce alarms, such as Code Blue, Code Red etc. Must have ability to interpret, adapt, and react calmly during stressful situations. Must be able to work in an environment that could be noisy, busy and stressful. Should be mentally alert to handle any alarms or codes that may sound. Must work independently and converse pleasantly with colleagues.

Threshold Requirements: These threshold requirements are required and completed on a yearly basis. Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation. TB/PPD Surveillance Program. Maintenance of required professional licensing and/or certification(s).