Customer Engagement Specialist

We are looking for someone who will demonstrate the following qualities: Strong work ethic Excellent communication and people skills Effective verbal and written communication skills A flexible and versatile team player willing to go above and beyond when needed Sales friendly people person Demonstrates respect, flexibility, and tact; excellent listening, reasoning, and negotiating skills The maturity, savvy, and good humor necessary to meet the challenges of a fast-paced work environment Highly detail-oriented and organized Ability to assess and resolve a wide range of issues in creative ways Ability to take initiative in problems that arise and recommend processes to improve the customer experience Full Circle ERP and Apparel industry - a plus Candidate should have a BA/BS Preferred: Intermediate Excel skills; Experience with B2B platform, eCommerce platform, and/or ERP system, especially order entry, inventory reconciliation, and returns processing Primary role will be to be the Johnnie-O Wingman Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat and in-person Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices Order management in multiple systems Support the Operations/Marketing/Ecommerce/Sales teams on special projects Support Johnnie-O events and other activities as needed Availability during peak season required Some evening, weekend and holiday work required Carrying out alternate duties and taking part in special projects as assigned Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. You may also be eligible to participate in a discretionary annual bonus incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #J-18808-Ljbffr Johnnie O