Patient Care Representative

Job Description

Job Description

Overview:  

We are seeking a Patient Care Representative that is detailed oriented and customer focused to join our award winning ophthalmology practice. As a valued member of our practice, you will play a vital role in ensuring exceptional patient care and smooth clinic operations. Some travel between our Monmouth County locations may be required. 

Responsibilities:  

• Extend a warm greeting to patients, ensuring their experience is positive and comfortable. 
• Handle incoming calls with professionalism, taking messages, and providing accurate information as needed. 
• Efficiently manage patient check-ins and check-outs, ensuring a seamless process from start to finish. 
• Coordinate appointment scheduling and confirmations, maintaining accuracy and timeliness. 
• Verify insurance eligibility and update patient information.  
• Collect co-pays and patient payments with precision and courtesy. 
• Utilize our Electronic Health Record (EHR) system effectively to maintain accurate patient records. 
• Obtain referrals and prior authorizations, ensuring timely access to care. 
• Manage confirmation calls and patient recalls supporting continuity of care.  
• Other duties as assigned. 

Qualifications:  

• Strong interpersonal skills with a friendly and professional demeanor. 
• Excellent organizational and multitasking abilities, with a keen attention to detail. 
• Proficiency in using computer systems and electronic health records. 
• Prior experience in a medical office or customer service role preferred. 
• Ability to adapt and thrive in a fast-paced environment while maintaining a positive attitude. 
• Knowledge of medical terminology, insurance processes, and scheduling procedures is a plus. 
• Bilingual Preferred.  

Education Requirement: High School Diploma. 

Work Schedule:  

8:30AM-5:00PM; Flexibility is key, with occasional availability required on Saturdays and evenings. 

About Us:  

At Atlantic Eye Physicians, we're not just a team; we're a family dedicated to excellence in eye care. As a leading provider of comprehensive eye health services, we pride ourselves on our commitment to patient-centered care and professional development. 

Why Choose Atlantic Eye Physicians? 

• Voted Best Eye Care Clinic in Monmouth County – Three Years in a Row!
• Voted Best Place to Work in 2025.
  

Compassionate Car e: We prioritize patient well-being and lasting relationships. 

Leading Technology : Work with cutting-edge equipment and innovative treatments. 

Team Collaboration: Join a supportive team of professionals from diverse backgrounds. 

Continuous Development : Grow your skills with ongoing training and career advancement opportunities. 

Company Benefits:  

• Competitive salary to match experience and contributions.
• 401(K) retirement savings plan with employer match.
• Comprehensive medical, vision, and dental insurance plans.
• Paid holidays and vacation days.
• Employee Discounts.
• Professional development and career advancement opportunities.