Client Services Representative

Job Description

Job Description

Process with a Purpose. Build a Career That Means Something.

Are you the person others count on? When something breaks, when a question needs answering, when someone is frustrated and needs a calm, capable voice — are you the one who steps in and makes it right? You don't need a spotlight. You take real satisfaction in solving the problem and following through to the end.

We value care, reliability, and a willingness to learn over experience. If you've been the dependable one — the person who shows up, pays attention to the details, and treats other people's problems as worth solving — you'll thrive here.

Who We Are

Giv Local is the nation's only B Corp-certified merchant services provider. We help businesses process credit and debit cards—and uniquely, we donate 20% of our revenue to a local nonprofit chosen by each client, at no extra cost. Every transaction directly supports a community cause.

Based in State College, Pennsylvania, we partner with community banks, credit unions, B Corps, and mission-driven small businesses who want their payments to create real impact. As we grow, we're seeking someone ready to grow alongside us.

What You'll Be Doing

You'll be the voice and the steady hand behind every Giv Local customer's experience — from the moment they sign on through every question that comes after.

Each day, you'll take and return customer calls and messages, respond quickly and clearly, and help business owners get the most out of their payment processing. You'll guide new merchants through onboarding and getting their terminals or software set up, answer questions about specific transactions and statements, and troubleshoot the everyday issues that come with running a business that accepts payments. When you don't have an answer yet, you'll know how to find it, and over time you'll build the broad, practical knowledge this industry runs on.

You don't need prior experience in payments. We will train you. What you need is patience, attention to detail, and the kind of follow-through that makes customers trust they're in good hands. Keep reading if you're ready for a role with real impact.

What You Will Earn

Earn a base salary with real room to grow as you take on more responsibility and deepen your expertise. As you master the product and become the person customers and teammates rely on, your role and your earnings grow with you. Strong performers move into senior support, onboarding specialist, and team-lead paths.

This Role Is Built for You If:

• You take pride in being dependable. People have counted on you before, and you've come through — consistently, not just when it was easy.
• You're a careful listener and a clear communicator. You can hear what a customer actually needs, then explain a solution in plain language.
• The mission matters to you. You're not looking for a job — you want work that means something.
• You're coachable and curious. You like learning how things work, and you use feedback to get better.
• You stay calm under pressure. When a customer is stressed or a problem is urgent, you keep a steady, reassuring tone.
• You handle frustration with patience. You can turn a tough call around and leave the customer feeling taken care of.
• You're detail-oriented and accurate. You understand that in payments, the small things — a transaction code, a compliance step, a setup detail — matter.

This Role Is Not for You If:

• You'd rather avoid direct customer contact. This role is built around phone, email, and real-time conversations with merchants.
• You get flustered by detail-heavy or technical work. Transactions, statements, terminals, and compliance reward precision and patience.
• You lose patience with repetition. Some questions come up again and again — and every customer deserves the same care as the first.
• You prefer indirect or infrequent feedback. This environment includes regular, direct coaching.
• You're uncomfortable being measured against clear service standards like response time and resolution quality.
• You're not interested in connecting your work to a broader purpose. Community impact is the core of what we do.

What Giv Local Offers the Right Person:

A structured six-month onboarding experience: hands-on training, weekly coaching from your manager and our CEO, and one-on-one mentorship from a senior team member for your first 60 days. Access free SkillUp PA courses to build skills like customer service, CRM, communication, and problem-solving—on your own schedule.

A mission that matters: Giv Local is the only B Corp-certified merchant services provider in the U.S. and a 1% for the Planet member. Last year, we contributed over $100K to local nonprofits. Every customer you take care of helps keep that impact growing.

A team committed to valuable real-time communication: your direct manager acts as both coach and partner, giving you timely input after important calls — no generic or delayed reviews.

A straightforward, stable compensation plan: our pay structure is clear and consistent, so you always know exactly how you're paid — no surprises.

Paid time off plus 11 paid federal bank holidays — including Martin Luther King Jr. Day, Presidents Day, Juneteenth, Columbus Day, and Veterans Day. That's five more paid holidays than most non-bank employers offer.

We Specifically Want to Hear From People Who Have:

• Been the reliable person others turned to when something needed fixing
• Worked in roles where they served others, solved problems, or operated in fast-paced environments
• Paid close attention to accuracy and detail in their work
• Stayed patient and steady when things got busy, tense, or repetitive
• Chosen to take on responsibility even when it wasn't required
• A genuine connection to community, service, or work that has a broader impact
• Made a deliberate decision to grow into something more

We value a wide range of experiences. There is no single path into this role. If you read this and something clicked — apply and tell us why. We read every application.

How to Apply

Submit your resume and a note — not a cover letter. A note. Three to five sentences in your own voice explaining: a time you were the person someone relied on to solve a problem or take care of them, what made you apply to Giv Local specifically, and what a local nonprofit or community organization means to you personally.

We are not interested in evaluating your writing style. We will evaluate whether the note is specific and whether it is yours. Three honest sentences tell us more than a page of polish.

What Happens After You Apply

If your background matches, you'll be invited to a brief 30-minute phone interview. Selected candidates will be invited to work through real customer scenarios and show how they handle what matters most. We're moving fast, but we're thorough — because finding the right fit matters for both of us.