Field Application Engineer

Field EngineerAMAX is seeking a customer-facing Field Engineer to serve as the technical bridge between customers, sales teams, and internal engineering groups for OEM server and rack infrastructure solutions. This role combines technical engineering support, solution coordination, and customer engagement across the full project lifecycle — from requirement discussions and system architecture reviews to deployment support and issue resolution.The ideal candidate is technically strong, highly communicative, customer-oriented, and capable of coordinating across multiple engineering disciplines while supporting sales activities and customer relationships.Customer Technical InterfaceServe as the primary technical liaison between customers and AMAX engineering teams.Understand customer technical requirements and communicate them clearly to internal engineering, manufacturing, validation, and program teams.Coordinate technical discussions regarding server platforms, rack integration, thermal design, networking, storage, power, and deployment requirements.Support issue tracking, technical clarification, and engineering change communication.Sales & Pre-Sales SupportSupport sales teams during customer visits, technical presentations, and solution discussions.Assist with solution recommendations, technical proposals, and configuration guidance.Help customers understand AMAX capabilities, customization options, and deployment considerations.Participate in project kickoff meetings, technical reviews, and customer escalations.Engineering CoordinationCoordinate with internal hardware, mechanical, thermal, BIOS/BMC, validation, manufacturing, and quality teams.Facilitate communication between customers and internal engineering groups to ensure timely issue resolution.Monitor project technical status and help drive action items across departments.Support prototype evaluations, customer testing, and deployment readiness activities.Technical Support & Problem SolvingAssist customers with troubleshooting system-level issues during qualification and deployment phases.Support root-cause analysis and communicate corrective actions clearly to customers.Help manage technical documentation, deployment feedback, and engineering reports.