Security Dispatch Operations Manager - Ronald Reagan UCLA Medical Center

Description At UCLA Health, our people are here for more than a career, they are committed to elevating the lives of everyone they come into contact with. As a key member of our Security team, you bring passion, expertise, and dedication to supporting safe, positive experiences for our patients, staff, and visitors.
In this role, you will oversee all aspects of Security Operations Center functions, managing staff, systems, and emergency response with precision and composure. You will direct the triage, prioritization, and dispatching of calls, guide your team through high-pressure situations, and ensure the appropriate deployment of resources in accordance with established policies and procedures.
You will also be responsible for the ongoing performance and reliability of all security systems and equipment, including CCTV, alarm monitoring, and radio communications; ensuring preventative maintenance, troubleshooting malfunctions, and coordinating repairs and upgrades as needed. Additionally, you will serve as a key liaison with law enforcement agencies across Los Angeles, Orange, and Ventura counties.
If you are a security professional with a passion for leadership and a commitment to safety, we invite you to bring your expertise to UCLA Health.


Salary Range: $95,400 - $208,300 / annually Qualifications

• Possess and maintain current certification: Guard Card, Chemical Agent, California Driver's License,BLS (American Heart Association or American Red Cross only),
• Possess Public
  Safety Dispatcher Basic Course (POST) certification.
• Knowledge and experience with team leadership and project management.
• Knowledge of security access control, alarm systems, and CCTV.
• Knowledge and experience with physical security site assessments.
• Working knowledge and understanding of all program
  operational policies and procedures.
• Skill in operating computer dispatch system, and handling
  routine maintenance of same.
• Demonstrated ability to maintain a flexible work schedule
  and a history of excellent work attendance.
• Skill in interacting diplomatically with the public in a
  high volume, continuous public contact setting.
• Skill in word processing using Windows based software
  including Excel spreadsheets/graphs required.
  Additionally, the ability to edit and update logs, files, and documents.
• Ability to identify and use resources to solve problems and
  provide more efficient service.
• Ability to see aspects of public relations in all facets of
  the job and the ability to understand the effects of actions on the entire
  organization.
• Skill in speaking clearly and distinctly, using correct
  English to communicate with public and department personnel in a concise and
  informative manner.
• Ability to prioritize and disseminate information quickly
  and accurately, and to act on such information.
• Demonstrated ability to write using appropriate grammar and
  vocabulary to review and edit incident reports, and assist in revising
  operational procedures.
• Skill in operating two way radio equipment, and routine
  maintenance of same.
• Ability to effectively operate various forms of alarm
  equipment, and handle routine maintenance of same.
• General knowledge of basic medical and law enforcement
  terminology.
• Ability to establish and maintain cooperative working relationships
  with security personnel, police officers, and Medical Center, RNPH, and Medical
  Plaza employees.
• Physical ability to handle various interventive incidents,
  including patient restraints and violent subjects.