Bilingual Customer Service Representative

Overview Join to apply for the Bilingual Scheduling Center Agent role at Aspen Dental . Aspen Dental has over 1000 locations focused on providing dental services to all patients. We aim to break down barriers to affordability, transparency, and access to dental care. Work from home as a Spanish bilingual Scheduling Center Agent, partnering with patients to schedule appointments and provide them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon. This is an opportunity to join an organization that offers career development and pathing to improve your quality of life while helping patients. Job Responsibilities Work with patients to schedule appointments as the first point of contact for new patients, calling to book appointments or learn about Aspen Dental services. Answer inbound calls in a high-volume environment, handling questions and concerns with empathy. Listen empathetically and think critically to understand patient needs; use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals. Additional duties as assigned by the Call Center Leadership team. Job Requirements High School Diploma or equivalent required. Proficient in both English and Spanish. 1+ years of customer service experience (retail, call center, or hospitality preferred); ability to answer calls in a high-volume call center environment strongly preferred. Desire to succeed in a fast-paced, goal- and consumer-driven environment. Clear and professional communication skills. Tech-savvy with the ability to navigate provided technology efficiently. Must have Cable/Fiber internet and be able to hardwire the connection within 6 feet of the router (no WiFi/cellular/hotspot); minimum 100 Mbps download and 10 Mbps upload. Quiet, HIPAA-compliant, private workspace. Some evening and weekend scheduling availability required. Compensation and Benefits Pay rate: $17.00 per hour, plus eligibility for performance-based bonuses paid monthly; pay rate increases at 90 and 180 days. Various full- and part-time shifts available. Comprehensive Health, Dental, and Vision insurance offerings. Paid time off. 401K with generous company match. #J-18808-Ljbffr