Cromwell Direct Support Counselor (Cromwell House)

Job Description

Job Description

JOB SUMMARY:

The Residential Support Counselor (RSC) supports a nonprofit agency dedicated to provides direct care, guidance, and behavioral support to children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD). This role ensures a safe, high-quality, structured, trauma-informed care in a therapeutic, supportive, and person-centered environment while fostering independence and life skills development. The RSC will implement behavior management strategies, assist with daily living activities, and support residents in residential, group homes, and community settings.

WORK SCHEDULE:

Adelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on call responsibilities. The RSC reports to the program designated supervisor.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Monitor and support residents' behavior using trauma-informed care and positive reinforcement techniques.

• Implement individualized behavioral support plans (PBSP) to promote skill-building and adaptation of positive alternative behaviors.

• Provide direct supervision, mentoring, and crisis intervention as needed.

• Provide crisis intervention support using approved Physical/Psychological Management Training (PMT) techniques.

• Teach and assist residents with activities of daily living (ADLs), including hygiene, meal preparation, and household tasks.

• Organize and implement structured therapeutic and recreational activities to encourage socialization and personal growth.

• Transport residents to medical appointments, off-site activities, and community integration programs.

• Maintain accurate and timely records, including behavioral data, progress reports, and incident reports in the Electronic Health Record (EHR) system.

• Communicate effectively with team members, supervisors, and clinical staff to ensure consistent support for residents.

• Maintain active certification in agency-approved crisis intervention training, including all required levels of Physical and Psychological Management Training (PMT). Apply training techniques appropriately to ensure the safety and well-being of individuals served, staff, and others in the environment. Demonstrate competency in de-escalation strategies, safe physical interventions, and adherence to agency protocols.

• Ensure compliance with agency policies, state regulations, and ethical guidelines.

• Secure the facility by performing safety checks, monitoring medication storage, and ensuring proper supervision of residents.

• May be mandated to maintain designated level of care within the residential program. This includes being sent to alternative locations for appropriate level of supervision, medical care, and/or medication administration.

• Work additional hours, including mandated overtime, to ensure adequate staffing levels and the continuity of care for individuals served. This includes remaining on duty beyond scheduled shifts when necessary due to unforeseen staffing shortages or emergencies

• May be required to work Holidays, during inclement weather, and other times as directed by management.

• Perform other related duties as assigned by leadership.

SKILLS, KNOWLEDGE, RESPONSIBILITES:

SKILLS:

• Ability to communicate clearly and empathetically with residents, families, and team members.

• Active listening and conflict resolution skills.

KNOWLEDGE:

• Understanding of common mental health diagnoses and developmental disabilities.

• Awareness of trauma-informed care practices.

• Familiarity with daily living supports, personal care assistance, and community integration.

ABILITIES:

• Assist residents with hygiene, meals, medication, and community outings.

• Encourage and support skill-building and self-sufficiency among residents.

• Ability to take initiative and also collaborate effectively with coworkers and supervisors.

• Flexibility to adjust to different situations, behaviors, or resident needs.

• Balance empathy with professionalism in emotionally challenging environments.

• Capable of lifting, standing, or performing physical tasks as needed (e.g., helping residents with mobility).

EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS:

• Minimum: High school diploma or equivalent. •

Preferred: Associate or Bachelor’s degree in psychology, social work, criminal justice, or a related human services field.

• Experience: At least one year working with individuals with emotional, behavioral, or developmental disabilities in a residential or community setting.

• Valid driver’s license and ability to meet transportation requirements as needed.