Case Management Assistant

Your future role at a glance

Location: Wichita, KS


Facility: Via Christi, St. Francis


Department: Case Management


Schedule: Day Shift l Full-time | Monday-Friday 8am-4:30pm

Via Christi associates are eligible for tuition discounts and priority placement in select healthcare programs through our academic partnership with Wichita State University.


Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you'll make an impact in this role

• Secure and document insurance authorizations for ancillary services, track denial reporting, and maintain continuous communication with payers to update internal case management staff on coverage status.
• Expedite discharge timelines by compiling and securely transmitting clinical documentation to external facilities; coordinate patient transfer logistics in close alignment with clinical teams.
• Facilitate, track, and document all patient referrals to post-acute care facilities, home health agencies, and community resources, ensuring compliance with patient choice standards.
• Serve as a central point of contact and communication hub connecting case management, admissions, and insurance representatives to resolve operational bottlenecks.
• Perform comprehensive service support for the case management department, ensuring high accuracy and audit-ready documentation across all interactions.

What minimum requirements you'll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education OR experience, if applicable.

What additional preferences we're seeking

• Prior administrative or entry-level case management support experience in a healthcare or social work setting.

Equal employment opportunity employer


Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice


Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement


Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Responsibilities

• Secure and document insurance authorizations for ancillary services, track denial reporting, and maintain continuous communication with payers to update internal case management staff on coverage status.
• Expedite discharge timelines by compiling and securely transmitting clinical documentation to external facilities; coordinate patient transfer logistics in close alignment with clinical teams.
• Facilitate, track, and document all patient referrals to post-acute care facilities, home health agencies, and community resources, ensuring compliance with patient choice standards.
• Serve as a central point of contact and communication hub connecting case management, admissions, and insurance representatives to resolve operational bottlenecks.
• Perform comprehensive service support for the case management department, ensuring high accuracy and audit-ready documentation across all interactions.

Qualifications

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education OR experience, if applicable.