Front Desk Agent

Front Desk Agent The Role: Our hotel team is seeking a highly motivated and detail‑oriented individual to join our front desk team as a Front Desk Agent . In this key role, you will be the first point of contact for our valued guests, playing a vital role in ensuring their comfort and satisfaction throughout their stay. What we will ask of you: Always provide excellent and attentive service to guests. Handle confidential information, including guest records, with a high degree of integrity. Ensure proper credit card and key control policies are followed accurately. Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check‑in/check‑out needs, inquiries and reported problems. Responsible for knowing hotel emergency procedures. Maintain accurate accounts of cash, and credit transactions. Maintain the integrity of the guests’ privacy, including confidentiality of personal information. Process check‑ins, check‑outs, and room assignments; assist with luggage when necessary. Maintain the integrity of Company proprietary information and protect Company assets. Maintain complete knowledge in the use of all office equipment and property management systems. Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions. Attend required training and meetings. Proactive, take initiative; creatively problem‑solve, exercise good judgment; pay attention to details; anticipate and exceed guest expectations. Proficiency in Microsoft Word, Outlook and Excel preferred. Requirements for Success: Have a positive energy, be ready to assist fellow support staff and work as a team player. One or more years of employment in a similar position or equivalent preferred. Additional education, training or certification preferred. Positive, friendly and enthusiastic mindset with an excellent record of hotel management. Ability to communicate effectively with fellow leaders, managers, employees and all guests. Strong problem‑management skills with accuracy in quickly handling emergency situations and providing solutions. Must be able to work days, nights, weekends and holidays. Ability to stand and walk constantly, with occasional stooping, kneeling, ascending, reaching, pushing, pulling or lifting. Benefits Competitive salary and benefits package. Opportunity to be part of a dynamic and growing hospitality team. Fast‑paced and rewarding work environment. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training. #J-18808-Ljbffr