Hotel Food Outlet Supervisor

: Hotel Food Outlet Supervisor Pay: $55,000.00 - $65,000.00 per year Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative, and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality' and our Smoky Mountain community. Purpose : Within your respective shift assignment(s), you will collaborate with the Food & Beverage Manager to effectively direct and manage SMR food and beverage operations. This leadership role is; significant to lead with integrity and coach team members to success, execute on business requirements, support the food and beverage team and interact with guests to enhance their experience and maximize profitability. The Food & Beverage Supervisor is responsible for ensuring guest satisfaction and employee accountability, as well as completing their daily work tasks and any additional tasks assigned. Primary Essential Duties & Responsibilities: Managing the Business: The Food & Beverage Supervisor will work 8 -10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep the SMR property running efficiently.

• Supervise daily Food & Beverage operations and team members to include, but not limited to; safety, cleanliness and maintenance in all quick serve locations, dining areas, food preparation and kitchen areas.

• Assist with the overall Food & Beverage operation to include, but not limited to; training and coaching, Point-of-Sale (POS) system transactions, expediting, re-stocking, and ensuring team member breaks.

• Monitor and inspect to ensure Food & Beverage locations are sanitized, cleaned, stocked, and setup correctly at start of shift and throughout the shift, adhering to sanitation, safety, and alcohol beverage policies.

• Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.

• Responsible to protect and properly use and secure my properties kitchen and culinary equipment.

• Communicate with my Food & Beverage Manager in regard to projects, special events, inventory, ordering, guest impact items, and team member performance.

• Collaborate with the Food & Beverage Manager to complete orders as directed and in a timely manner to meet capacity demands.

• Adhere to ServSafe training guidelines including, but not limited to; handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment, infrastructure and eater requirements.

• Adhere to ABC licensing regulations in food facility locations where alcoholic beverages are served.

• Compliance with Food safety in regard to the conditions and practices which preserve the quality of food, to prevent contamination and food-borne illnesses.

• Train and transition to electronic files where applicable to my responsibilities.

• Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.

• Knowledge and ability to comply with all company operating policies and procedures.

• Perform other incidental and related duties as required and/or assigned.

• Management reserves the right to change, remove, or add to these duties as necessary.

Team Members:

• Create two-way communication with team members by providing regular feedback and immediate instruction when necessary.

• Create a positive atmosphere in which team members are willing and able to maximize their potential.

• Recognize performance achievements and celebrate team successes.

• Responsible for team member engagement and resolving workplace conflict.

• Address team member issues promptly and professionally in a manner that is consistent with SMR core values.

• No team member will pose a direct threat to the health/safety of self or others.

Commitment to SMR's Legendary Service:

• Align with SMR's promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.

• Maintain a culture of legendary service and hospitality among all team members.

• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.

• Create problem solving solutions for guests and team member's questions and concerns, while also knowing when to provide information to senior management.

• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.

• Maintain strict confidentiality and excellent judgment regarding privileged information.

• Ensure my work areas are safe, organized and maintained.

Position Requirements : Personality / Attitude:

• As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, training others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company's image.

Skills / Knowledge:

• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.
• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Digitally savvy with the ability to learn and use the Paycor, Agilysys POS and Yellow Dog systems is required. Software systems may be deleted and/or added with innovations in new technology.

Education / Experience:

• High school diploma or equivalent required.
• 1 or more years directly supervising a minimum of 10 team members is required.
• Experience in one or more of the following areas/industries is preferred which includes: Hospitality, Restaurant, and Quick Service/Fast Food.
• Certification for ‘ABC' (Alcoholic Beverage Commission) license is required within 5 days from work start date.
• Certification for ‘ServSafe Food Handler Program' is required within 30 days from work start date (Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation).
• Ability to deal within a diversified workforce.

Benefits:

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $12 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions : Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors. This position requires continuous ability to remember information. Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.