Resort Concierge

Full-Time Resort Concierge

Esplanade at Center Lake Ranch, located in St. Cloud, FL, is pleased to announce an excellent career opportunity for a Full-Time Resort Concierge. We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management. Compensation: $18.00 - $20.00 hourly, based on experience.

Summary: The Resort Concierge is responsible for greeting all visitors and assisting with members' questions/concerns, general admin, orientating new members to the communities, and lifestyle/social planning. The Resort Concierge is also responsible for ensuring a complete offering of programs for members, developing and promoting the Club's member activities to include but not be limited to events, fitness classes, health and wellness seminars, spa programming, and sport court tennis and pickleball programming and promoting community relations. In addition, the Resort Concierge works in tandem with the Lifestyle Manager to plan and execute Member programs to include recreational, social, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for Member. Responsibilities encompass program development, facility scheduling, administration of the Club, and overall program promotion and publicity.

• Responsibilities include but are not limited to greeting Members and guests as they enter, checking ID cards, assisting with event set-ups, responding promptly to communications, and following through on commitments made to others.
• Provides outstanding service to our members and their guests professionally and courteously and listens openly to the ideas of others.
• Responds calmly and tactfully to problem situations and discuss concerns in a constructive manner with persons who need to be involved.
• Answers questions about the Lifestyles program and recommend events, shows, and functions for Members to attend.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Demonstrates exceptional customer service when communicating with other departments, Members, guests, and vendors.
• Maintains a safe and friendly environment for Members, guests, and fellow staff members.
• Works as a team with the Lifestyles department to create a fun and exciting program for Members and their guests and promotes events, activities, and functions offered throughout the Amenity Campus.
• Assists in the room set-up and break-down for their events and assist when facilities are being used.
• Assists Lifestyle Manager in preparation of all events, promotions, and functions which will include set up and breakdown props, as directed by supervisor.
• Light housekeeping duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection as needed if applicable.
• Inspects grounds to include pool deck, sports courts, parking lots, and boat dock for litter and activity.
• Notifies the proper department and the Management Team of any areas that need attention.
• Understands emergency preparedness and respond appropriately to all emergencies.
• Replenishes desk forms (Orientation packages, ARC (Architectural Review Coordinator) applications, Class sign-in forms, others).
• Prepares monthly reports and vendor check requests as needed.
• Increases programming attendance by establishing accurate records of Member and guest attendance.
• Establishes and maintains staff scheduled and has open communication and understanding of the independent contractor scheduling.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Answers telephone and greet Members and prospective buyers in the Sales Gallery.
• Maintains calendar of event registration for Members.
• Creates and updates records ensuring accuracy and validity of the information.
• Performs administrative tasks when needed.
• Assists in the preparation of articles and calendar of events for the Lifestyle Magazine.
• Contacts facility Member and guests about new and exciting programs for lifestyle.

Physical, Mental, and Visual Skills: Good organizational and verbal skills. Possess a high level of energy, initiative, enthusiasm, cooperation, and exercise good judgment and discretion. Computer skills including basic knowledge of MS Office programs including Publisher, PowerPoint, Outlook, Word, and Excel. Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem-solving, point of sale system, registration processes, policies and procedures, equipment, material, products, etc. Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to fifty (50) pounds frequently. Should anticipate standing for extended periods. Extended time on the computer. Vision required for some close work. The noise level is considered moderate. Individuals frequently are required to use their hands and arms. Occasionally required to sit and stoop, kneel, crouch, or crawl.

Working Conditions: Must have very flexible availability for work schedule, weekends and evenings and some holidays. Works indoors and outdoors at the Sales Gallery or Resort Amenity Center. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and or solvents if proper safety procedures are not followed.

Benefits & Other Compensation: This position includes eligibility for the following benefits, subject to applicable plan terms: Healthcare Benefits Medical, Dental, and Vision coverage. Retirement Benefits 401(k) with employer match (19 years of age and older). Time Off Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.