Remote CX Quality Lead for Claims and Process Improvement
Gainwell Technologies LLC
Gainwell Technologies LLC is seeking a CX Quality Supervisor to monitor and evaluate voice and non-voice interactions, ensuring accuracy, compliance, and a superior member/provider experience. You will lead QA operations, drive improvements, coach teams, and champion audits and standards in a healthcare-focused environment. Responsibilities include daily reviews, data-driven improvements, and collaboration with cross-functional teams to align with client and regulatory requirements. #J-18808-Ljbffr
Vacancy posted 9 hours ago
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