Customer Service Associate

Customer Service Associate

The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.

Primary responsibilities include providing continuous attention to customer needs, addressing customer issues/complaints, coordinating daily store cash and accounting functions, maintaining knowledge of front end operations, managing ACM lanes, troubleshooting front end equipment, stocking front end products, exhibiting professional telephone etiquette, maintaining confidentiality, putting up discarded or returned merchandise, performing cashier associate duties, performing pricing duties, keeping work area clean, notifying management of illegal activities, and performing other job-related duties as assigned.

Minimum qualifications include being 18 years of age, having a high school diploma or equivalency, reading, writing and speaking English proficiently, understanding and following English instructions, authorization to work in the United States or the ability to obtain the same, and successful completion of pre-employment drug testing and background check.

Preferred qualifications include demonstrating strong customer service communication skills, possessing a proficient working knowledge of office, front end systems and equipment, possessing proficient computer skills, demonstrating skills in the ability to perform and deliver customer service expectations, demonstrating good organizational skills, and having a high standard of integrity and reliability.

Required behaviors include living the values by embracing the essence of the company demonstrating a commitment to the company's goal and values, unifying and motivating team through praise and recognition of success with immediate feedback to build an environment of trust, showing passion for the business, delivering results consistently, passionately demonstrating that the customer comes first by putting the customer's needs above all else, and consistently treating others with respect and dignity.

Knowledge, skills, and abilities include compliance with all company policies and procedures and completing service training within sixty (60) days of position start date.