Customer Service
Hellosunshinetravels
Atlantic City, New Jersey, United States Customer Service Representative Travel Industry Remote | Flexible Schedule | About the Role: We’re looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you’ll provide world-class service to clients before, during after their trips ensuring every traveler has a smooth, memorable experience. Responsibilities Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings. Provide quotes, itineraries, and travel recommendations based on client preferences. Handle changes, cancellations, and special requests with professionalism and care. Maintain accurate client profiles and documentation. Collaborate with travel vendors, cruise lines, & resorts to resolve issues efficiently. Follow up with clients post‑travel to ensure satisfaction and encourage referrals. Stay current on promotions, destinations, & supplier policies. Support the sales & travel advisor team by ensuring excellent client experience. Qualifications Strong communication & problem‑solving skills. Customer service or hospitality experience preferred (travel industry a plus!). Self‑motivated & organized, with attention to detail. Comfortable working remotely & managing multiple clients at once. Proficient in using online tools & booking platforms (training provided). Passion for travel & helping others create unforgettable memories. Benefits & Perks Full training & certification programs provided. Flexible work‑from‑home schedule. Access to travel discounts & exclusive perks. Growth opportunities & performance bonuses. #J-18808-Ljbffr
Vacancy posted 5 days ago
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