Customer Service Rep

Lexus of Sacramento

Now Hiring: Customer Service Rep

Pay: $18.00 Hourly

Schedule: Full Time - Tuesday - Saturday: 9:30am - 6:00pm

Department Hours: Monday - Friday: 7:30am - 6:00pm, and Saturday: 7:30am - 5:00pm

Why Join Our Team?

Lexus of Sacramento is looking for a professional, customer-focused Customer Service Representative to join our Service Department team. This role is ideal for someone who enjoys helping customers, managing appointments, and creating a positive service experience from start to finish.

As a Customer Service Representative, you will be an important contact for service customers, assisting with scheduling, communication, and widespread support while ensuring every guest receives first-class care.

What You'll Do

• Answer incoming service department calls and assist customers with scheduling service appointments.
• Greet customers and provide a welcoming, professional experience.
• Communicate with customers regarding service appointments, confirmations, and follow-up needs.
• Direct inquiries to Service Advisors and other appropriate team members.
• Help with appointment management and customer records.
• Support the Service Department with administrative and customer service tasks.
• Respond to customer questions.

What You'll Bring

• 1 year of previous customer service, receptionist, call center, or dealership experience.
• Experience assisting customers through chat and email support.
• Prioritize multiple tasks while meeting quality and time expectations.
• Basic computer proficiency and data entry skills.
• Arrive on time and contribute to a professional, team-focused work environment.

Total Rewards

The Hourly Pay for this position is $18.00.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site.

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.