Part-Time- Operations Specialist | Administrative & Customer Support

Job Title

Job Description Required Education and Experience: High School Diploma or equivalent, and 1-3 years previous experience. Preferred Education and Experience: High School Diploma or equivalent, plus additional or specialized training, and 1 to four years previous experience. Required: 13 years of administrative, customer service, or operations support experience. Strong organizational and communication skills. Ability to multitask in a fast-paced environment. Proficiency with Microsoft Office and computer-based systems.

Summary: Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.

Responsibilities: Assists in troubleshooting and resolving safety, service, and operational issues. Creates, distributes, and closes-out customer tickets on a daily basis. Maintains and distributes department related information on a daily basis. Communicates with other supervisors and managers about operations and/or dispatch issues. Completes and maintains a variety of reports as directed by the department manager. Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor. Assists with data collection and reporting required for incentive pay programs. Assists with the processing of payments and other financial tasks as necessary. Assists in the implementation of operational projects as needed. Communicates with customers about service issues as needed. Communicates with employees about scheduling and work assignments as needed. May enter and maintain Service Machine SMART data on a daily basis. Performs other duties as assigned. Other minor duties may be assigned.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**