Global Cargo Claims Specialist

Global Cargo Claims Specialist

Job Category: Not in Use - RISK Requisition Number: GLOBA009125

Posted: May 8, 2026

Full-Time

Houston, TX 77073, USA

Job Details

Description

Essential Job Functions

• Log and respond to all incoming cargo claims through the claims management system
• Report appropriate claims to the insurance carrier in a timely manner
• Develop action plans to move claims to resolution
• Responsible for the adjustment and handling of all cargo liability claims from third parties
• Partners with the insurer, insurance broker and TPA to ensure best claims practices are followed from submission to final resolution.
• Handles subrogation recoveries
• Responsible for maintaining all loss data in the claims database.
• Collect, organize, analyze and provide claim reports to management and other departments as required
• Responsible for submitting claims to accounting for payment.
• Ensure claims are paid as appropriate, following company procedure and approval levels. Book claims appropriately to the correct business units
• Recognize and elevate claims to the Senior Manager that could have significant exposures to the company.
• Communicates claims activities with the Senior Manager and appropriate parties as needed.
• Participates in insurer claim file reviews and conducts regular internal claim reviews
• Coordinate with insurance claim teams, holding them accountable for providing superior claim management services
• Assist department with responding to internal and external requests for information
• Other duties as assigned

Other Skills & Abilities

• Must have the ability to prioritize and follow through in providing accurate and reliable information in a fast-paced, multitasking environment
• Understanding of basic accounting principles and processes; computer skills – including heavy Excel knowledge; verbal and written communication skills; adept at problem resolution.
• Excellent computer skills; requires Excel competency.
• Data investigation knowledge

Physical Requirements

• Job requires the ability to use vision, adjust focus and work on a standard computer screen.
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require presence on-site at the assigned work location.
• Job requires attendance and dependability.

Education & Experience

• 2-3 years cargo claims handling. Accounting experience a plus
• Knowledge of intermodal transportation, shipping industry standards and practices
• Maritime, Air and domestic regulations (e.g. US COGSA, Hague-Visby Rule, Montreal Convention) preferred.
• Prior experience in a claims management system preferred.

Why Should You Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Qualifications

Education

Required: High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.