Technology Sales Floor Lead

Technology Sales Floor Lead Job Summary: The University of Utah Campus Store is seeking a Technology Sales Floor Lead which is a full‑time, hourly leadership position responsible for driving sales performance, customer experience, merchandising execution, and daily sales floor operations within the technology retail department of the University of Utah Campus Store. This role serves as a visible leader on the sales floor, maintaining an active presence with customers while supporting associates, reinforcing selling behaviors, and ensuring operational excellence. This position is highly customer‑facing and is expected to spend the majority of scheduled time on the sales floor engaging customers, promoting technology solutions, supporting service operations, and maintaining merchandising and inventory standards. The Technology Sales Floor Lead serves as a key resource for product knowledge, sales execution, and customer service while partnering closely with technicians, store leadership, and fellow associates to deliver a seamless customer experience. Regular Saturday availability is required. Why Work at the University Campus Store? Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well‑being. These include: Employee discounts on Campus Store merchandise Opportunities for career growth and advancement within the store Flexible scheduling opportunities The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values. Responsibilities Serve as a visible leader on the sales floor, actively engaging customers, supporting team members, and reinforcing customer service and sales expectations throughout the shift. Model and promote exceptional customer service, consultative selling techniques, and professional conduct. Assist customers with product selection, purchasing decisions, and technology solutions by identifying needs and recommending appropriate products, services, and accessories. Meet or exceed individual sales goals while supporting departmental sales objectives. Promote complete technology solutions, including devices, accessories, protection plans, service offerings, custom orders, payroll deduction options, and tax‑free purchasing benefits. Maintain advanced working knowledge of Apple and PC product lines, accessories, peripherals, protection plans, and service offerings, and current technology trends. Educate customers on product features, compatibility, service options, repair services, purchasing programs, and available promotions. Assist with onboarding and training new associates while providing day‑to‑day guidance, product knowledge, and sales support to team members. Support management by communicating customer feedback, operational concerns, sales opportunities, and inventory needs. Provide basic troubleshooting assistance for common device and accessory issues and escalate advanced technical concerns to certified technicians when appropriate. Support service operations by gathering customer and device information, assisting with repair check‑in and check‑out processes, explaining repair options and timelines, and ensuring smooth customer handoffs to technicians. Assist Apple appointment customers and help manage customer expectations regarding service availability and repair timelines. Monitor inventory levels, perform cycle counts and inventory audits, identify discrepancies, and communicate replenishment or ordering needs. Receive, stock, organize, replenish, and maintain merchandise and accessories to ensure product availability and sales floor readiness. Execute and maintain visual merchandising standards, including product displays, promotional signage, accessory merchandising, and overall department presentation. Follow opening, closing, and daily operational procedures while maintaining a clean, organized, safe, and customer‑ready environment. Process transactions accurately through the point‑of‑sale system, including tax‑free purchases, payroll deduction sales, protection plan enrollments, and other technology retail transactions. Answer phones professionally and assist, resolve, or route customer inquiries as appropriate. Work collaboratively with associates, technicians, supervisors, and store leadership to support departmental goals and ensure a seamless customer experience. Participate in team meetings, training programs, product launches, promotional events, and ongoing professional development opportunities. Maintain compliance with University and Campus Store policies, procedures, and operational standards. Minimum Qualifications Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate's degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient care. Preferences Minimum of three (3) years of retail sales or customer service experience. Previous experience in technology retail, consumer electronics, computer sales, or a retail lead role preferred. Demonstrated success in achieving sales goals and delivering exceptional customer service. Strong knowledge of Apple and PC hardware, accessories, and related technology products preferred. Experience with solution‑based selling and consultative customer engagement. Experience with visual merchandising, inventory management, and retail operations. Strong communication, teamwork, organizational, and interpersonal skills. Experience using point‑of‑sale systems and retail technology platforms. Ability to multitask and adapt in a dynamic retail environment. Ability to stand for extended periods, lift merchandise, and perform physical retail duties throughout scheduled shifts. Flexibility to work evenings, weekends, and peak business periods as needed. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.