Customer Care Representative

Job Description

Job Description

Benefits:

• Health benefit options
• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I have been an American Family agent for over 30 years, building a trusted, relationship-driven agency centered on taking care of both clients and team members. We take a family-oriented approach in everything we do, treating every interaction with kindness, support, and a commitment to doing the right thing.

Our core values guide how we operate every day: be kind, be honest, keep growing, speak up, and work together to win together.

For our team, we offer a Simple IRA, health benefit options, PTO, paid holidays, and a strong focus on work-life balance. We also provide a consistent schedule with no nights or weekends, plus early Fridays with the office closing at 1:00 PM.

Our office culture is supportive, collaborative, and values-driven. We’re looking for someone who is positive, team-oriented, and aligned with our values—someone who wants to grow while being part of a team that truly cares about each other and the people we serve.

ROLE DESCRIPTION:
As a Customer Care Representative with Amy Chmielewski Agency Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.