Customer Service Representative

Job Description

Job Description

Benefits:

• Health benefit options
• Simple IRA
• Weekends Off
• Work-Life Balance
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Licensed Insurance Customer Service RepresentativeJoin a Respected Agency Built on Relationships, Growth, and Work-Life Balance

For more than 30 years, Amy Chmielewski has proudly served the Becker community as an American Family Insurance agent, building a trusted agency known for exceptional client service, long-term relationships, and a supportive team culture.

We're looking for an experienced, licensed insurance professional who wants more than just a job. We offer a stable, relationship-focused environment where team members are valued, supported, and encouraged to grow professionally while maintaining a healthy work-life balance.

Our agency is guided by simple but powerful values: Be Kind. Be Honest. Keep Growing. Speak Up. Work Together to Win Together. These values shape how we serve our clients and how we support one another as a team.

If you're seeking an agency where your experience is appreciated, your contributions matter, and your personal life is respected, we'd love to connect with you.

Why Join Our Agency?

• Established, highly respected agency with over 30 years of community presence
• Supportive, family-oriented culture built on teamwork and mutual respect
• No evenings or weekends
• Early Fridays office closes at 1:00 PM
• Paid Time Off and paid holidays
• Simple IRA retirement plan
• Consistent schedule and strong emphasis on work-life balance
• Opportunity to work directly with an experienced agency leader who invests in her team

Position Overview
As a Licensed Insurance Customer Service Representative, you will play a key role in maintaining and strengthening client relationships while providing exceptional service and insurance guidance. This position is ideal for someone who enjoys helping clients, solving problems, and serving as a trusted resource throughout the customer lifecycle.

You'll work closely with clients to answer questions, process policy changes, identify coverage needs, and help ensure they have the protection that best fits their lives and goals.

Responsibilities

• Build and maintain strong relationships with clients through proactive communication and service
• Assist clients with policy changes, renewals, billing questions, and coverage updates
• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions
• Conduct policy reviews and identify opportunities to better protect clients and their families
• Educate clients regarding insurance products, coverage options, and available discounts
• Support retention efforts by delivering an exceptional client experience
• Resolve customer concerns with professionalism, empathy, and attention to detail
• Collaborate with agency team members to support overall agency goals and client satisfaction
• Maintain accurate client records and follow agency procedures

Qualifications

• Active Property & Casualty License preferred
• Previous insurance agency experience strongly preferred
• Excellent written, verbal, and interpersonal communication skills
• Strong customer relationship-building abilities
• Detail-oriented with strong organizational skills
• Proactive problem solver with a positive attitude
• Ability to manage multiple priorities while maintaining accuracy
• Team-oriented mindset and commitment to delivering outstanding service
• Comfortable learning and utilizing agency technology and insurance systems

Who Will Thrive Here?

The ideal candidate values relationships over transactions, enjoys helping people, and appreciates being part of a collaborative team environment. They are dependable, professional, growth-minded, and looking for a long-term opportunity with an agency that genuinely cares about its employees and clients.

If you're an experienced insurance professional seeking a positive workplace culture, outstanding work-life balance, and the opportunity to join a respected agency with deep roots in the community, we encourage you to apply.