Business Analyst

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Position: Sr. Business Analyst (M365)

Location: Washington, DC (Local Only)

Position Requirements:

Lead and manage both operational and project-based work for the M365 team using Kanban methodology. This role combines Scrum Master facilitation with hands-on project management to ensure efficient delivery of services and initiatives across Microsoft 365 platforms and related enterprise tools.

Key Responsibilities

Scrum Master/Agile Facilitation

Facilitate daily stand-up meetings and ensure team alignment on priorities

Manage Kanban board, ensuring workflow optimization and WIP (Work in Progress) limits

Remove impediments and blockers to team productivity

Coach team members on Agile/Kanban best practices

Facilitate retrospectives and continuous improvement initiatives

Project Management

Plan, execute, and deliver M365-related projects on time and within scope

Develop project schedules, resource plans, and risk mitigation strategies

Coordinate with stakeholders across IT and business units

Provide regular status updates to leadership and stakeholders

Ensure proper documentation and knowledge transfer

Operational Management

Oversee day-to-day operational work for M365 services

Prioritize and triage incoming requests and incidents

Manage service level agreements (SLAs) and operational metrics

Coordinate maintenance windows and change management activities

Support capacity planning and resource allocation

Required Qualifications

Experience

5-7 years of experience in IT project management or Scrum Master roles

Proven track record managing both operational and project work simultaneously

Experience facilitating Agile ceremonies in a Kanban environment

Technical Knowledge

Core Technologies:

Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive, Copilot)

Email Security & Flow Management (e.g., Proofpoint)

Certifications

Preferred:

PMP, CAPM, or equivalent project management certification

ITIL Foundation v4

Skills:

Strong understanding of Kanban methodology and metrics

Excellent facilitation and servant leadership abilities

Experience with project management tools (GitLab, Jira)

Strong stakeholder management and communication skills

Ability to manage competing priorities in a fast-paced environment

Risk management and problem-solving capabilities

Preferred Qualifications

Familiarity with PowerShell scripting for M365 automation

Experience with Microsoft Graph API

Previous experience in hybrid cloud environments

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

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