IT Helpdesk Technician

Job Description

Job Description

IT Helpdesk Technician
Murgado Automotive Group | Corporate Office
Miami, FL | Full-time | On-site

Ready to be the go-to tech hero at a fast-growing national automotive group?

At Murgado Automotive Group, we’re a dynamic, expanding company representing some of the world’s finest automotive brands. You’ll join our collaborative IT team at the corporate office in Miami, supporting users across the organization and helping keep systems running smoothly so teams can deliver exceptional experiences every day.

This isn’t just another ticket-queue job. You’ll own the front line of support, solve real problems that keep the business moving, and have a clear path to grow your skills and career with a company that’s expanding coast-to-coast.

What’s in it for you

• Competitive pay : based on experience and performance
• Full benefits package (medical, dental, vision) + 401(k) with company match
• Employee discounts on vehicles and services
• Real opportunities to grow — we invest in training, certifications, and internal advancement
• Supportive, collaborative team culture where your ideas to improve systems and processes are welcome
• Variety and impact: work with modern tools and occasionally jump into projects or after-hours rollouts that keep things exciting

What you’ll do

You’ll be the first point of contact for technical support across phone, email, and our ticketing system. Day-to-day, you’ll:

• Deliver remote support using RMM tools (ConnectWise Automate and similar)
• Install, configure, and maintain desktops, laptops, software, and peripherals
• Manage user accounts, permissions, and access
• Troubleshoot hardware, software, and printer issues
• Document everything clearly and escalate when needed
• Spot opportunities to improve IT processes and the user experience
• Occasionally support after-hours projects, upgrades, or critical issues

You’ll thrive if you love solving problems, communicating clearly, and keeping people productive.

What we’re looking for

• 2+ years of help desk / IT support experience
• Strong troubleshooting skills and a customer-first mindset
• Detail-oriented with solid organization and communication skills (English required; additional languages a plus)
• Valid driver’s license and reliable transportation
• Bonus points for CompTIA A+, Network+, MCP, or similar certifications, or for pursuing/holding a degree in IT, Computer Science, or related field

Ready to join a team that values your skills and helps you grow?

Apply today by submitting your resume. We review applications carefully and will reach out to qualified candidates for next steps.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.