Air Traffic Control Specialist - MSS-1 (Support Specialist)

Duties

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1. Performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty.

2. Communicates intra / inter facility as well as among various lines of business and industry.

3. Makes recommendations for new projects/studies. Taking into account available resources and the accomplishment of facility goals and objectives.

4. Applies expertise toward the completion of projects/studies and facility reports.

5. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures.

6. Conducts investigations. Evaluations, and briefs facility personnel.

7. Develops methods to improve customer service and the quality of support provided.

8. Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location.

9. May perform duties outside of the facility commensurate with grade and experience.

Depending upon facility structure, reports to an assigned MSS-2, 3 or 4, who provides administrative direction for facility assignments, in terms of broadly defined missions or functions within areas of specialties. The incumbent is responsible for planning, designing and completing work assignments independently. Results of the work are technically authoritative and are normally accepted without change. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.