IT Support Technician

Job Description

Job Description

Overview

We are seeking an IT Support Technician to provide technical support to end users in a fast-paced business environment. This role is responsible for troubleshooting hardware, software, and account-related issues while delivering excellent customer service through phone, remote, and in-person support channels.

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, peripherals, and enterprise applications
• Troubleshoot and resolve issues related to Windows operating systems and supported software applications
• Support users through multiple channels, including phone, remote support tools, and in-person desk-side assistance
• Administer user accounts, password resets, and access requests within Active Directory
• Configure, deploy, and maintain desktop and laptop hardware for end users
• Diagnose and resolve hardware, software, connectivity, and printing issues
• Escalate complex technical issues to appropriate teams when necessary
• Document incidents, service requests, and resolutions in the ticketing system
• Assist with employee onboarding and offboarding activities, including device setup and account provisioning
• Maintain a high level of customer satisfaction through professional communication and timely issue resolution

• 4+ years of technical support or help desk experience
• Strong experience supporting Windows operating systems
• Hands-on experience with Active Directory administration, including user account management and password resets
• Experience providing support via phone, remote tools, and in-person interactions
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities

• Experience supporting macOS environments
• Familiarity with ticketing systems and IT service management processes
• Experience with hardware deployments, imaging, and device provisioning

• Customer-focused mindset
• Strong analytical and troubleshooting abilities
• Ability to prioritize and manage multiple support requests
• Excellent verbal and written communication skills
• Team-oriented with the ability to work independently when needed

Job Type & Location

This is a Contract to Hire position based out of Rochester, NY.

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rochester,NY.

This position is anticipated to close on Jul 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.