Digital PM Analyst

Responsibilities Ability to generate technical requirements from high-level business requirements Responsible for building new products and services, working with data to continually optimize the platform Develop relationships with the engineering organization to turn pain points into prioritized requirements and use usability studies, metrics and competitive analysis to understand the platform and business needs for the platform Understand how a global matrixed organization operates and functions, and thrive in this type of environment Innovate and seek out new solutions Contribute to the platform product portfolio and roadmap Responsible for working collaboratively with the engineering organization to make trade‑off decisions on the platform product features, determine release goals, monitor feature development by maintaining bug catalogs at the feature level, review product demos against acceptance criteria and monitor platform performance, adoption, and operational health for feature sets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Requirements 5-8 years of experience Experience with writing technical requirements Familiarity with architectural maps and systems diagrams of complex contact center architecture Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead Consumer‑centric; empathetic towards the customer with the ability to put yourself in their customer’s shoes Obsession for digital products A willingness and appetite to do what it takes to take the product from concept to launch Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights Consistently demonstrates clear and concise written and verbal communication Great team member and partner #J-18808-Ljbffr Jobtailor