Tech - Tier 1/2/3

Job Description

Job Description

CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources.

Our team is growing and we are looking to add a Tier 1/2/3 Technician that is l ocal to the Bay Area (no exceptions) and capable of working at different Client site location approximately 10 days per month. Reliable transportation will be essential for success. Please also send a copy of your resume and contact info to View email address on ziprecruiter.com

Our next team member will need to be proficient (with at least 2 years experience) in providing all of the following:

Installation, Configuration and Maintenance of

1. Servers, Virtual Machines, Cloud Computing, and Hyper-V,
2. Window Server, Group Policy Objects, VPN, and shares.
3. VoIP solutions such as Avaya or 3cx and equipment such as Polycom, Grandstream, and Yealink.
4. Backup products such as Cloudberry, MSPBackup, and Backblaze.
5. Virus protection such as ESET, Bit Warden, or Malwarebytes.
6. Support ticket products such as Zen Desk, Service now or Zoho Desk.
7. Documentation software such as ITGlue or similar.
8. RMM solutions such as Connectwise, Kaseya, Ninjaone, Atera or Meraki.
9. Networking with equipment such as Cisco, Sonicwall, Ubiquiti, or Fortinet.

Some heavily helpful skills and experience include

1. Microsoft office (Outlook, Word, Excel, Access, and Exchange)
2. Google Workspace Apps usage, configuration, and integrations.
3. Quickbooks self hosted and cloud hosted environments.
4. Filemaker configuration and maintenance.

Daily responsibilities you will be entrusted with will include:

• Direct support of other Tier 1 and 2 technicians.
• Client interaction.
• Maintenance, configuration, and implementation of systems above.
• Troubleshooting and corrective action and direction.
• Mitigation and preventative recommendations
• Documenting of data resources.
• Procedural process development.

Other areas of interest that we often work with and consult on are

1. Security systems such as Camera Surveillance systems and Card Key Access systems.
2. Home Automation such as SmartThings, Homeseer, Home Assistant, Zwave, and more.
3. Website design, mobile apps, and lighting.
4. Point to Point Broadband, Cellular Internet service, and Dark Fiber distribution.
5. Data replication.

We currently are 9 staff strong and take an approach that we all own every service and interaction with our Clients. If you want to utilize your knowledge and see the appreciation of your efforts from quality Clients, then contact us today.

CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources.

Company Description

CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources.