Digital Beauty Advisor

Responsibilities Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers in a timely manner (TikTok, Facebook, Instagram, Twitter). Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed. Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices. Follow Brand and Care provided social FAQ documents for launches and key social moments. Compose custom responses that clearly address the issue in a way that is understandable by the consumer. Recognize and recommend new ways to influence consumers in their purchase decision. Alert critical customer complaints to internal Care and Brand teams and assist with problem solving. Provide social content and engagement recommendations based on consumer feedback and trends. Stay up to date on new social media platforms, tools and best practices. Live in the social ecosystem, staying on top of emerging trends in the landscape responsiveness. Maintain 100% reply rate and established response‑time goals across social channels. Maintain consumer satisfaction and sentiment scores as established by the group. Monitor personal social KPI’s using Sprinklr. Offer schedule flexibility to support the needs of the business, including weekends. Meet established quality standards in all contacts across all channels. Recognize opportunities for improvement in policies or processes and lead initiatives to reduce disruptions in service or detract from customer satisfaction. Document product issues in a way that the information can be used for product improvement or development. Accurately enter required information in the CRM and surveys to ensure data integrity. Qualifications Bachelor's degree required, preferably in communications, marketing, or digital marketing. 2–4 years of experience in marketing, communications, social media marketing, or digital marketing. Preferably past experience working in fashion or beauty. Knowledge of Excel and Sprinklr. Benefits Solomon Page offers a comprehensive benefit program for hourly employees, including medical, dental, 401(k), direct deposit and commuter benefits. Freelancers are also eligible for these benefits. #J-18808-Ljbffr Solomon Page