Field Engineer

Field Engineer

Contract Duration: 4 Months Contract

Location: New York, NY, 10014

Onsite role (Non Driving role)

Must Have:

• Desktop/Laptop Repair
• Laptop/Desktop server experience
• Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

Day to Day Work:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
• Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops.
• Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals.
• Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement