Field Engineer

Field Engineers are the front-line to customers to implement their publishing technology needs. An ideal candidate has a technical mind with a creative eye, and an internal drive to push publishing technology to the next level. They must be comfortable interacting with clients and thinking on their feet in a rapidly evolving and changing industry. 

Responsibilities

• Report to the Technical Services Manager
• Work with clients to understand requirements and develop creative solutions
• Assist customers with using and integrating vjoon K4
• Assist customers with using Entermedia and/or ResourceSpace Digital Asset Management
• Provide training services for digital publishing, digital asset management, and editorial workflow systems
• Promote a positive and collaborative team environment

Must Have

• Bachelor's degree in media or technology-related major or similar with strong technical skills,
• or equivalent professional experience
• 1-5 years of experience using Adobe Creative Suite applications
• Experience with JavaScript/HTML/CSS technologies
• Excellent problem solving skills with desire to take responsibility
• Excellent written and verbal communication skills with ability to communicate effectively to both technical and non-technical audiences
• Advanced knowledge of Macintosh and Windows operating systems
• Experience with customer service and technical support
• Ability to multi-task and effectively time manage
• Ability to creatively breakdown problems and devise solutions
• Ability to learn, understand, and adapt to new technologies
• Commitment to travel approximately 25% of the time

Nice to Have:

• Portfolio of previous web or digital publishing projects
• Experience using Linux
• Experience using Sketch
• Experience with OmniGraffle
• Knowledge of programming in PHP
• Knowledge of content management systems (Drupal, WordPress, etc.)
• Knowledge of workflow management systems (K4, WoodWing, etc.)
• Knowledge of digital asset management systems
• Creative Design sense